Sr. Conversational AI & Agentic Search Engineer

Verizon • Irving, TX

22h • $120,500 - $231,000 • Hybrid

About The Position

As a Senior Lead Conversational AI & Search Engineer, you’ll be the hands-on authority for our enterprise intelligent virtual agents, AI search, and discovery solutions. By simplifying how customers find information and interact with our platforms using cutting-edge Google AI technologies, you’ll play a crucial role in keeping our customers engaged and driving long-term business success. Our customers demand an amazing, effortless experience, and you’ll solve complex conversational and search problems to ensure our customer journey is nothing less than outstanding.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience architecting and building solutions with Google CCAI, Dialogflow (CX or ES), or Vertex AI Search & Conversation.
• Experience in Google Agent Development Kit (ADK) and building conversational workflows, intents, route groups, and generator prompts.

Nice To Haves

• Bachelor’s Degree in Computer Science, Computer Engineering, Artificial Intelligence, or a related technical field.
• Experience in programming in modern languages (Python, Java, NodeJS) for building custom fulfillment webhooks, microservices, and backend APIs.
• Experience implementing Vertex AI Search / Enterprise Search, grounding models, custom data store connectors, and tuning search relevance and rankings.
• Building Agentic AI using LangGraph or Decagon or Sierra or Google ADK or Google CES.
• Experience integrating Google AI solutions with non-Google enterprise architectures via REST/SOAP APIs, pub/sub messaging, and webhook integrations.
• Familiarity with Large Language Models (LLMs), prompt engineering, retrieval-augmented generation (RAG) architectures, and generative AI guardrails.
• Knowledge of contact center integrations (telephony adapters, CRM platforms like Salesforce/Genesys, and live agent hand-off protocols).

Responsibilities

• Architecting, supporting, and improving the end-to-end Conversational AI (CCAI) and Enterprise Search design and development lifecycle.
• Designing, building, and maintaining sophisticated conversational agents using Google Cloud Contact Center AI (CCAI), Dialogflow (CX/ES), and the Agent Development Kit (ADK).
• Integrating Vertex AI and Google Enterprise Search/Vertex AI Search to build intelligent, context-aware discovery and retrieval-augmented generation (RAG) experiences.
• Solving complex user experience challenges, resolving agent defects, optimizing search relevance, answering technical questions, and conducting rigorous testing and validation.

Benefits

• medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• matched 401(k) savings plan
• up to 8 company paid holidays per year
• up to 6 personal days per year
• paid parental leave
• adoption assistance
• tuition assistance
• premium pay such as overtime, shift differential, holiday pay, allowances
• up to 15 days of vacation per year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree