Software Engineer (Agentic Systems)
About The Position
As a core technical leader within Dialpad’s Agentic AI initiatives, you will shape the vision, architecture, and execution of Dialpad’s next-generation AI platform. This role moves the industry beyond passive copilots into autonomous workflow execution. Working closely with Product, Applied Research, Design, and executive leadership, you will build production-grade systems where AI agents reason, act, coordinate, and safely execute workflows. You will help pioneer an advanced multi-agent orchestration framework capable of real-time conversational reasoning and tool execution over massive enterprise datasets while fostering an AI-native engineering culture.
Requirements
- 10+ years of relevant software engineering experience, with a proven track record of technical leadership (as a Staff, Senior Staff, or Principal Engineer) shipping complex, large-scale systems.
- Strong foundations in scaling distributed systems and production-grade infrastructure before evolving into applied AI, LLM platforms, and agentic architectures.
- Ability to lead and grow a small group of engineers.
- Inference optimization and fine-tuning strategies for LLM Platforms.
- Advanced retrieval systems and memory architectures.
- Hands-on experience with agent frameworks like LangChain/LangGraph, CrewAI, or AWS/Google Agent ecosystems.
- Evaluation, observability, and safety frameworks for production AI systems (AI Ops).
- Streaming infrastructure and voice/conversational AI.
- Tool use, API execution frameworks, and human-in-the-loop validation systems.
- Experience setting clear technical goals, identifying architectural risks, and systematically clearing tech-debt gaps (Operational Excellence).
- Ability to thrive in ambiguity, build cutting-edge AI products from the ground up, and scale them into robust, self-sustaining enterprise systems (The 0→1 Archetype).
Responsibilities
- Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad’s Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems.
- Build & Scale: Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows.
- Mentor & Influence: Act as a technical anchor for the organization, raising the engineering bar, mentoring senior peers, and defining technical standards for an AI-native SDLC.
- Partner Cross-Functionally: Collaborate with leadership across Product, Engineering, and Applied Research to align technical execution with Dialpad’s long-term business strategy.
- Push the Frontier: Research and implement emerging agent frameworks, LLM inference optimization, advanced retrieval systems, and cutting-edge safety/policy guardrails to keep Dialpad at the absolute forefront of the "era of the agent."
Benefits
- Competitive salary
- Comprehensive benefits
- Real opportunities for growth
- Competitive benefits and perks
- Cutting-edge AI tools
- Robust training program
- Inclusive offices designed to be vibrant environments to cultivate collaboration and connection
- Exceptional culture, repeatedly recognized as a Great Place to Work
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
