Software Engineer (Agentic Systems)

Dialpad•San Francisco, CA

7d•Hybrid

About The Position

Dialpad is seeking a Software Engineer (Agentic Systems) to be a core technical leader within their Agentic AI initiatives. This role will shape the vision, architecture, and execution of Dialpad’s next-generation AI platform, moving the industry beyond passive copilots into autonomous workflow execution. The engineer will work closely with Product, Applied Research, Design, and executive leadership to build production-grade systems where AI agents reason, act, coordinate, and safely execute workflows. This involves pioneering an advanced multi-agent orchestration framework capable of real-time conversational reasoning and tool execution over massive enterprise datasets, while fostering an AI-native engineering culture. The position reports directly to the Senior Director of Engineering and can be based in San Francisco.

Requirements

10+ years of relevant software engineering experience, with a proven track record of technical leadership (as a Staff, Senior Staff, or Principal Engineer) shipping complex, large-scale systems.
Strong foundations in scaling distributed systems and production-grade infrastructure before evolving into applied AI, LLM platforms, and agentic architectures.
Ability to lead and grow a small group of engineers.
Inference optimization and fine-tuning strategies.
Advanced retrieval systems and memory architectures.
Hands-on experience with frameworks like LangChain/LangGraph, CrewAI, or AWS/Google Agent ecosystems.
Evaluation, observability, and safety frameworks for production AI systems.
Streaming infrastructure and voice/conversational AI.
Tool use, API execution frameworks, and human-in-the-loop validation systems.
Experience setting clear technical goals, identifying architectural risks, and systematically clearing tech-debt gaps.
Ability to thrive in ambiguity, build cutting-edge AI products from the ground up, and scale them into robust, self-sustaining enterprise systems.

Responsibilities

Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad’s Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems.
Build & Scale: Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows.
Mentor & Influence: Act as a technical anchor for the organization, raising the engineering bar, mentoring senior peers, and defining technical standards for an AI-native SDLC.
Partner Cross-Functionally: Collaborate with leadership across Product, Engineering, and Applied Research to align technical execution with Dialpad’s long-term business strategy.
Push the Frontier: Research and implement emerging agent frameworks, LLM inference optimization, advanced retrieval systems, and cutting-edge safety/policy guardrails to keep Dialpad at the absolute forefront of the "era of the agent."