Software Engineer 2

Onto Innovation•Wilmington, MA

3d•Onsite

About The Position

The Junior Software Sustaining Engineer supports released semiconductor inspection and metrology products by troubleshooting customer issues, investigating defects, implementing software fixes, and assisting with product maintenance activities. This role works closely with senior engineers, technical support, applications, and field service teams to improve software reliability, usability, and customer satisfaction. The ideal candidate is a motivated engineer with a strong technical foundation, curiosity to investigate complex issues, and a desire to learn software development practices in a collaborative engineering environment.

Requirements

Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, or related technical field.
0-3 years of software development experience.
Working knowledge of C#, C++, .NET, or similar object-oriented programming languages.
Understanding of software debugging and troubleshooting techniques.
Familiarity with version control systems such as Git or Azure DevOps.
Basic understanding of software design principles and object-oriented programming.
Strong analytical and problem-solving skills.
Effective written and verbal communication skills.
Demonstrated ability to learn new technologies and work effectively in a team environment.

Nice To Haves

Internship, co-op, or project experience involving software development.
Experience with Windows desktop applications and GUI development.
Exposure to hardware-software integration.
Familiarity with automated testing or unit testing frameworks.
Experience using debugging and diagnostic tools.
Knowledge of semiconductor equipment, automation systems, motion control, or machine vision is a plus.

Responsibilities

Investigate and resolve software defects identified by customers, field service, QA, and internal engineering teams.
Support customer escalations through troubleshooting, root cause analysis, and verification of corrective actions.
Develop, test, and maintain production-quality software enhancements under the guidance of senior engineers.
Assist in reproducing field issues using logs, system data, and test environments.
Participate in code reviews and incorporate feedback from experienced engineers.
Create and maintain unit tests, automated tests, and validation procedures.
Collaborate with software, hardware, systems, applications, and support teams to diagnose system-level issues.
Document software changes, troubleshooting procedures, and engineering findings.
Support software releases, regression testing, and verification activities.
Learn existing software architectures, development processes, and semiconductor inspection workflows.
Contribute to continuous improvement initiatives that increase product stability, serviceability, and maintainability.