Software Engineer 2 (ServiceNow Platform Developer)

U.S. Bank • Irving, TX

6d • $105,400 - $124,000 • Hybrid

About The Position

This position will be responsible for the analysis, design, testing, development and maintenance of best in class software experiences. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility of the software artifacts produced adhering to U.S. Bank standards in order to ensure minimal impact to the customer experience. The candidate will be adept with the agile software development lifecycle and DevOps principles.

Requirements

• Bachelor’s degree, or equivalent work experience
• Three to five years of relevant experience

Nice To Haves

• Hands-on experience with ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM) modules, including design, development, and implementation.
• Strong proficiency in ServiceNow scripting, including client-side and server-side JavaScript and AngularJS.
• Experience building and managing workflows using Flow Designer and Workflow Editor.
• Solid understanding of ServiceNow APIs, including REST integrations and Scripted REST API development.
• Expertise in Advanced Work Assignment (AWA), including configuration of channels, queues, assignment rules, agent presence, and capacity management, with ability to troubleshoot issues in Agent Chat and Configurable Workspace.
• Proficiency in Service Portal development, including creation of portals, pages, and widgets, with custom logic using AngularJS.
• Strong experience with scripted platform components, including Business Rules, Script Includes, UI Actions, and Scheduled Jobs.
• Ability to customize ServiceNow UI using UI Pages, UI Macros, and CMS, with front-end development experience in HTML and CSS.

Responsibilities

• Responsible for designing, developing, testing, operating and maintaining products
• Takes full stack ownership by consistently writing production-ready and testable code
• Consistently creates optimal design adhering to architectural best practices; considers scalability, reliability and performance of systems/contexts affected when defining technical designs
• Performs analysis on failures, propose design changes, and encourage operational improvements
• Makes sound design/coding decisions keeping customer experience in the forefront
• Takes feedback from code review and apply changes to meet standards
• Conducts code reviews to provide guidance on engineering best practices and compliance with development procedures
• Accountable for ensuring all aspects of product development follow compliance and security best practices
• Exhibits relentless focus in software reliability engineering standards embedded into development standards
• Embraces emerging technology opportunities and contributes to the best practices in support of the bank’s technology transformation
• Contributes to a culture of innovation, collaboration and continuous improvement
• Reviews tasks critically and ensures they are appropriately prioritized and sized for incremental delivery; anticipates and communicates blockers and delays before they require escalation

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level