Software Engineer Sr (ServiceNow Technology Engineer / ServiceNow Platform Engineer)

PNC•Strongsville, OH

1d•$86,250 - $158,125•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Sr within PNC's Technology organization, you will be based in Pittsburgh, PA or Strongsville, OH or Phoenix, AZ. ServiceNow Technology Engineer / ServiceNow Platform Engineer Job Summary The ServiceNow Technology professional is responsible for the design, development, configuration, administration, and operational governance of the ServiceNow platform. This role ensures stable, scalable, and secure delivery of ServiceNow capabilities across IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and related enterprise workflows. The position partners closely with infrastructure, application, security, and business teams to enable standardized processes, automation, and data integrity across environments.

Requirements

Hands-on experience developing and supporting the ServiceNow platform.
Strong knowledge of ServiceNow scripting (JavaScript, Glide API).
Experience with ITSM and ITOM concepts and enterprise service workflows.
Experience with ServiceNow integrations (REST, SOAP, MID Server).
Working knowledge of CMDB, CSDM, and service data models.
Familiarity with Agile and ITIL-based service delivery models.
Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent experience).
Typically, 3–8 years of experience working with the ServiceNow platform in an engineering or development role.
Experience supporting enterprise-scale implementations across multiple ServiceNow modules.
Strong analytical and problem-solving skills
Ability to translate business needs into technical solutions
Excellent written and verbal communication skills
Ability to work independently and collaboratively in cross-functional teams
Continuous improvement mindset with a focus on platform excellence
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (e.g., ITSM, CMDB)
ITIL Foundation (v4 preferred)
Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
IT Service Management (ITSM)
Process Improvements
Release Management
ServiceNow IT Service Management (ITSM)
Software Solutions
User Experience (UX) Design
Application Delivery Process
Application Design
Architecture
Application Development Tools
Application Testing
Packaged Application Integration
System Development Life Cycle
Technical Troubleshooting
Technical Writing/Documentation

Responsibilities

Design, develop, configure, and customize ServiceNow applications and platform capabilities using industry best practices.
Configure and extend core ServiceNow modules such as Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management.
Develop and maintain workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side scripts using JavaScript.
Design and support integrations with enterprise systems using REST, SOAP, APIs, MID Server, and data sources.
Support CMDB and CSDM implementations, including data modeling, reconciliation, discovery, and data integrity.
Enable automation and orchestration to reduce manual effort and improve service delivery efficiency.
Support ServiceNow environment health across development, test, and production instances.
Perform platform upgrades, patching, and release management activities in alignment with organizational change controls.
Monitor system performance and availability, proactively addressing risks to reduce service degradation or outages.
Develop dashboards, KPIs, and reports to provide operational visibility into service performance, compliance, and risk.
Partner with stakeholders to translate business requirements into measurable ServiceNow outcomes.
Work closely with product owners, architects, infrastructure teams, and business stakeholders to gather requirements and deliver technical solutions.
Participate in Agile/Scrum ceremonies, including grooming, sprint planning, testing, and retrospectives.
Create and maintain technical documentation for configurations, integrations, and platform standards.
Provides detailed technical design and development of software solutions using existing and emerging technology platforms.
Proposes & designs software solutions to address complex business needs.
Writes code, tests and deploys software.
Prepares technical and procedural documentation required for software.
Maintains and debugs software.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service