Software Development Manager, Merch On Demand

Amazon • Seattle, WA

1d • Onsite

About The Position

We are seeking a talented engineering leader with strong technical and management background to join Merch on Demand and lead the team that powers how content creators build businesses and how sports teams outfit their players on Amazon. In this role, you will own the technology behind the Merch Portal — the entry point for hundreds of thousands of content creators who publish millions of products daily — and Kit Your Team, a fast-growing program that lets coaches and team organizers create branded team stores with custom gear in minutes. You will drive the expansion of Kit Your Team into the uniform sports market while continuing to evolve the creator experience that generates over $100M in annual royalties.

Merch on Demand is a rapidly expanding Amazon business that provides a make-on-demand service for creating, publishing, promoting, and selling graphic merchandise such as t-shirts, hoodies, PopSockets, phone cases, tumblers, and more. Since launching in 2015, we have scaled across the US, EU-5, and Japan. Our Kit Your Team program is opening an entirely new market: a coach uploads a team logo, AI extracts team colors and generates a complete store with jerseys and spirit wear, the coach imports a roster from phone contacts, and one shared link lets each player's family personalize and purchase with Prime shipping. We are scaling this experience to serve schools, leagues, and national sports organizations.

As a Software Development Manager, you will lead a team of engineers across four product areas. You will own the complete lifecycle of the creator experience from onboarding through royalty payments, the team organizer experience from store creation through partner integrations, and the operational tooling that supports Merch business operations. Your team consumes the Modify customization services owned by the Merch Customizable Experience team, and you will be responsible for the coordination model between the two teams. You will partner with Product, Business, UX to define experiences that balance customer needs with technical constraints.

This is a role where you will balance operating a large-scale production system that processes millions of transactions daily with building new products that are defining a new market for Amazon. The creator portal is mature and high-throughput; Kit Your Team/Team Store are early and fast-moving. You need to excel at both.

Requirements

• 3+ years of engineering team management experience
• 7+ years of engineering experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams
• Bachelor's degree

Nice To Haves

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences

Responsibilities

• Build, hire, and develop a team of software development engineers while maintaining a high bar for quality and engineering excellence
• Own the technical vision and roadmap for the Merch Portal, Kit Your Team, Team Store, and Operational Portal
• Drive Kit Your Team's expansion into Team store through partner integrations, school/league hub architecture, and AI-powered store creation
• Operate the Merch Portal at scale with high availability and operational rigor
• Partner with the Merch Customizable Experience team to consume Modify services, aligning on API contracts and prioritization for cross-team requests
• Collaborate with Product, Business to translate partnership requirements into engineering deliverables
• Identify risks early and provide clear mitigation plans or escalation when milestones are at risk

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager