Software Development Engineer

Zoom • San Jose, CA

1d • $195,660 - $228,700 • Remote

About The Position

Develop and optimize backend services for real-time agent status management, ensuring accurate and efficient updates across the Contact Center platform; implement internationalization (i18n) solutions to support multilingual functionality, integrating translation frameworks and managing locale-based data processing; design and maintain real-time reporting and Wallboard systems, enabling live monitoring of agent activities, queue analysis, and Contact Center performance metrics; optimize system performance by reducing latency, improving data consistency, and enhancing the scalability of backend services handling high-throughput events; and collaborate with frontend, DevOps, and product teams to deliver secure, scalable, and high-performing solutions aligned with business requirements.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Electronics Engineering, a related field, or a foreign degree equivalent
• 3 years of experience in job offered or related occupation
• 3 years of experience in backend development including designing and implementing scalable cloud-based applications using Java, Spring Boot, and Spring MVC
• 3 years of experience in ensuring seamless integration of translations, locale-based formatting (dates, numbers, currencies), and region-specific data processing
• 3 years of experience in implementing scalable frameworks to support continuous translation updates and localization testing
• 3 years of experience implementing validation, reconciliation, and monitoring mechanisms to ensure high data accuracy and consistency across reporting systems
• 3 years of experience designing automated data quality checks (e.g., schema validation, anomaly detection, cross-source reconciliation) to proactively identify and resolve discrepancies
• 3 years of experience establishing governance practices and audit trails to maintain reliability and compliance for business-critical metrics
• 3 years of experience implementing and managing relational and NoSQL databases including Redis and Amazon DynamoDB ensuring data consistency and high availability
• 3 years of experience applying secure coding practices and compliance measures to protect sensitive data in cloud-based Contact Center environments

Responsibilities

• Develop and optimize backend services for real-time agent status management, ensuring accurate and efficient updates across the Contact Center platform
• Implement internationalization (i18n) solutions to support multilingual functionality, integrating translation frameworks and managing locale-based data processing
• Design and maintain real-time reporting and Wallboard systems, enabling live monitoring of agent activities, queue analysis, and Contact Center performance metrics
• Optimize system performance by reducing latency, improving data consistency, and enhancing the scalability of backend services handling high-throughput events
• Collaborate with frontend, DevOps, and product teams to deliver secure, scalable, and high-performing solutions aligned with business requirements

Benefits

• bonus
• equity value

What This Job Offers

• Job Type: Full-time
• Career Level: Senior