Sr Software Development Engineer , Amazon Connect, Resource Configuration
About The Position
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect Customer is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers. We're seeking a Software Development Engineer to lead our Resource Configuration initiatives, from developing new customer-facing features and scaling our infrastructure for the agentic era, to designing and delivering complex migrations, while mentoring and coaching other engineers. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus. As a developer on our team, you’ll own code end-to-end from design to development, and work closely with senior technical leaders within the team and across AWS.
Requirements
- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
Nice To Haves
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Responsibilities
- Lead Resource Configuration initiatives, from developing new customer-facing features and scaling infrastructure for the agentic era, to designing and delivering complex migrations.
- Mentor and coach other engineers.
- Design and deliver scalable, resilient systems while maintaining a constant customer focus.
- Own code end-to-end from design to development.
- Work closely with senior technical leaders within the team and across AWS.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
