Sr. Software Development Engineer, Amazon Customer Service
About The Position
Amazon's Customer Service (CS) team is a critical part of the company's mission to be 'Earth's most customer-centric company'. The Associate Experience (AE) organization within CS focuses on developing elegant, customer- and CSA-facing products globally. These products aim to provide effortless self-service and automation solutions for customers. When customers need to interact with a human, AE's products enable Customer Service Associates (CSAs) to effectively resolve issues using human-centered design principles. The role is for experienced Senior Software Engineers who are excited about contributing to these efforts.
Requirements
- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
Nice To Haves
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Responsibilities
- Lead projects that build new software services and tools from scratch and improve existing systems.
- Deliver large bodies of work that require the effort of multiple engineers.
- Own the team architecture, providing a system-wide view and design guidance; become a key influencer in team strategy and goals.
- Set a culture of robust and exemplary software development practices in terms of code organization, clarity, simplicity, error handling, and documentation.
- Influence the team's long-term technical investments by making insightful contributions to team priorities and approach.
- Actively coach or mentor multiple other engineers.
- Get the opportunity to work with senior technical leaders to review and improve designs and solutions.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
