Software Development Engineer - SRE Retail & Pharmacy

CVS Health•Woonsocket, RI

13d•$64,890 - $158,620

About The Position

The Software Development Engineer - SRE is pivotal in ensuring the reliability, scalability, and performance of distributed store technologies that power thousands of locations nationwide — including pharmacy platforms, Point of Sale (POS) systems, handheld devices, store servers, dispensing locations, and connectivity infrastructure. You will drive improvements in observability, monitoring, and DevOps practices to enhance system resilience and accelerate lead time for core development initiatives.

Requirements

Bachelor’s degree in Computer Science, Engineering, or related field
2+ years of experience in SRE, DevOps, or related technology roles
2+ years of overall digital or other applicable technology delivery experience
2+ years of experience in delivering software in a large-scale environment with reliability and resilience concepts (multi-region, multi-cloud, containerization, etc.)
1+ year of experience with programming languages/frameworks
1+ year of experience on Cloud Technologies (AWS, Microsoft Azure, Google Cloud)
Experience with observability, AIOps and monitoring tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc.
Experience using customer feedback tools such as Quantum Metrics, Medalia, and Adobe Analytics
Strong interpersonal and communication skills, including the ability to engage technical and non-technical stakeholders

Nice To Haves

Experience supporting retail or pharmacy systems at scale
Experience in Incident Management, Change Management, Infrastructure Support, and Problem Management concepts and processes
Experience in scripting, AIOps and automation frameworks
Experience with source control and continuous integration tools like GitHub, BitBucket, or Jenkins
Understanding of microservices architecture and cloud-native technologies

Responsibilities

Collaborate and implement observability solutions using tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc. to ensure visibility into retail and pharmacy systems
Develop proactive alerting and dashboarding strategies to detect and resolve issues before they impact customers and store operations
Manage Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets for critical retail applications
Involved in incident response and postmortem processes to drive continuous improvement
Identify and eliminate bottlenecks in development and deployment workflows to improve lead time and reduce change failure rates
Conduct performance testing and reliability audits to ensure system robustness
Partner with development teams to embed Site Reliability Engineering (SRE) principles into the software development lifecycle
Support and optimize applications deployed across CVS retail and pharmacy locations
Collaborate with engineering, infrastructure and store operations teams to ensure high availability and performance of store systems
Champion containerization and orchestration using Kubernetes in hybrid cloud environments
Leverage CI/CD pipelines to enable automated deployments at scale
Understanding of microservices architecture