Software Development Engineer IV, Microsoft Dynamics 365

Premera Blue Cross•Mountlake Terrace, WA

5d•$135,600 - $230,500•Hybrid

About The Position

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare. Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace. Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/ . As a Software Development Engineer IV , you will perform a pivotal role in ensuring the success of enterprise software development projects by providing technical leadership, team guidance, and oversight to our development teams. This role requires a combination of technical expertise, communication skills, leadership abilities, and the capability to monitor project outcomes and make data-driven decisions to enhance the delivery of software. This is a hybrid role located on our campus in Mountlake Terrace, Washington.

Requirements

Bachelor’s Degree in Computer Science or Information Systems.
(8) years of software development experience, knowledge of software development lifecycle, and skills to utilize one or more programming languages.
5+ years of any D365 experience.
Proficient in Dataverse, Power Apps, Power Automate, Power BI, and Dynamics 365 SDK.
Experience with Azure services such as Azure Functions, Azure ADF, Azure APIM, and Logic Apps to extend and integrate D365 capabilities.
Experience with data surfacing strategies like PCF, custom pages, and virtual entities.
Strong understanding of CRM user experience and designing for front-line support teams.
Ability to work cross-functionally in agile or hybrid project environments.
Exposure to cloud solutions.
Previous experience in an agile environment.

Nice To Haves

5+ years of experience as a Dynamics 365/Power Platform Engineer, with a focus on customer service.
Familiarity with telephony integrations (preferably Genesys Cloud CX).
Knowledge of Azure Services such as Azure Service Bus, Azure Fabrics, and Synapses to extend and integrate Dynamics 365 capabilities.
Familiarity with Azure OpenAI, RAG architecture, or other AI-enhanced CRM tools.
Knowledge of license tiers and optimization (e.g., Enterprise vs. Professional).
Experience using and creating automated test tools.
Experience in the healthcare industry or a highly regulated environment.

Responsibilities

Design, build, and maintain CRM capabilities in Microsoft Dynamics 365 customer service (Canvas Apps, model-driven apps, Power Automate).
Support integrations with telephony platforms (e.g., Genesys), Facets, and other internal systems to move toward a single-pane-of-glass experience.
Build and maintain plug-ins, custom workflows, Power Platform components, and data integrations via Dataverse and external APIs.
Optimize performance, usability, and automation for CSR call, chat, and email flows.
Enable AI-driven experiences through virtual agents, case summarization, and intelligent routing.
Monitor, troubleshoot, and improve reliability and adoption of D365 features.
Confer with stakeholders and IT leaders to understand business problems or improvement opportunities and identify software solutions.
Analyze moderate risk business needs to determine solutions.
Design solutions on various platforms by studying requirements and information needs.
Translate moderately complex system requirements into code using multiple programming languages and/or tools.
Develop and modify code and system set-up based on program specifications.
Apply CICD (Continuous Integration/Continuous Deployment).
Perform testing using both unit testing and test automation and document test results.
Participate in testing associated with cross-functional project team efforts.
Produce appropriate technical documentation and notifications for changes to production systems or fixes to production problems.
Create SDLC (Software Development Lifecycle) artifacts.
Analyze and resolve moderate risk production problems related to assigned applications. Includes performance tuning, technical troubleshooting, debugging, call-rotation, and root cause analysis.
Support project initiatives collaborating with the rest of the design team ensuring that development milestones and deadlines are met.
Begin to provide feedback to peers on designs.
Provide input to standardization of IT processes and ensure application of IT standard processes and requirements.
Participate in continuing education opportunities and proactively improve your level of knowledge about Premera’s business and relevant technologies.

Benefits

Medical, vision, and dental coverage with low employee premiums.
Voluntary benefit offerings, including pet insurance for paw parents.
Life and disability insurance.
Retirement programs, including a 401K employer match and a pension plan that is vested after 3 years of service.
Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs.
Generous paid time off to reenergize.
Tuition assistance for both undergraduate and graduate degrees.
Employee recognition program to celebrate anniversaries, team accomplishments, and more.
Commuter perks make your trip to work less impactful on the environment and your wallet.
Free convenient on-site parking.
Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
Challenge someone to a game of shuffleboard or ping pong while on campus.