Software Engineer - uCaaS

407 ETR•Vaughan, ON

13d•Onsite

About The Position

As a UCaaS Engineer, you will be designing and managing changes for our Microsoft Teams voice and enterprise cloud based telephony ecosystem — making collaboration seamless across the organisation. This role goes beyond maintenance. You will design, integrate, and optimize a UCaaS platform that spans Teams, SBCs, PSTN, and compliance recording. If you’re passionate about voice technology, telecom integration, and modern collaboration tools, you will thrive here!

Requirements

5+ years of experience in enterprise voice or UCaaS engineering.
Strong knowledge of Microsoft Teams Voice and Operator Connect.
Hands-on experience with SBCs (Session Border Controllers) and SIP trunking.
Familiarity with PSTN integration and call routing.
Experience with compliance recording tools (Call Cabinet, NICE, Verint, or similar).
Ability to interpret and act on CQD metrics and voice quality diagnostics.
Understanding of telecom protocols (SIP, RTP, QoS).
Strong problem-solving and troubleshooting skills in voice/telecom.
Ability to adapt to new technologies and changing project requirements.

Nice To Haves

Microsoft certification(s)
SBC vendor certification(s)
Exposure to automation/monitoring frameworks

Responsibilities

Engineer and support Microsoft Teams Voice and Operator Connect for all users.
Support the manage Call Cabinet for compliance recording and analytics.
Deliver insights through dashboards and reporting: Teams: CQD call quality metrics (MOS, jitter, packet loss), usage/adoption trends, device/endpoint analytics
SBC/PSTN: SIP trunk utilization, routing efficiency, error stats, health dashboards
Compliance: audit and regulatory reports via Call Cabinet and Teams native tools
Configure and optimize SBCs for PSTN and custom routing.
Partner with telecom providers and internal IT teams to deliver resilient, high-quality voice services.
Ensure full interoperability across Teams, PSTN, and CCaaS environments.
Diagnose and resolve issues in voice quality, routing, and system integration.
Champion automation, monitoring, and system resilience improvements.