Software Demonstration Architect

Itineris•,

16d

About The Position

Itineris is a leading provider of modern, cloud-based, and utility-centric Customer Information Systems (CIS) and Customer Engagement (CE) solutions in North America and Western Europe. The organization has strategically grown its North America market presence to eighteen flagship customers. We are recognized as a market leader for larger-sized municipal utilities with a proven track record of satisfied customers. Our CIS solution, UMAX, is developed in and on the Microsoft Dynamics 365 (D365) for finance platform. As such, UMAX is a native extension of D365 and inherits all the innovation, security, and reliability of the Microsoft ecosystem. We also leverage Microsoft’s Customer Relationship Management (CRM) platform, which expands our UMAX CIS solution to include native Customer Service, Customer Insights, and Sales modules. The CIS and CRM platform leverages AI Copilot and AI-driven Omnichannel communication capabilities for enhanced CSR operations. We are seeking a Software Demonstration Architect to help grow our North America market presence. The Business Development Team is responsible for acquiring new clients and meeting revenue goals by selling UMAX CIS and related solutions to municipal utilities. This role is responsible for aiding this growth by providing solution demonstrations, assisting with Discovery Sessions, and responding to RFPs. The ideal candidate will have a solid finance background, knowledge of the energy and water utility industry, and an understanding of CIS modernization initiatives.

Requirements

bachelor’s or higher degree, or equivalent utility industry experience
experience in the utility or telecom industry preferred
qualified in identifying business requirements
ability to understand business processes
experience in sales engineering
experience in public speaking and presenting
strong sales and communication skills (written and verbal)
a team player and self-motivator willing to go the extra mile

Nice To Haves

hands-on experience implementing, configuring, or supporting Microsoft Dynamics 365
complex energy and water enterprise or utility industry knowledge
finance background
experience providing RFP responses and shortlist demonstrations

Responsibilities

Be the link between business and IT for finance and billing domains (GL, AP, AR). Examples: contract and rate management, delinquency management, processing outgoing and incoming payments, configuration of accounting parameters, managing invoices, etc.
Provide product expertise to help the Itineris Business Development team identify and progress customer opportunities to closure.
Translate business and functional requirements into application solutions
Be responsible for representing Itineris solutions to potential customers during demonstrations, conferences, seminars, etc.
Configure UMAX processes to make sure the system works as expected for demonstrations and discovery sessions
Work with the sales team to respond to functional and technical elements of RFIs/RFPs
Build and maintain software environments to support presentation requirements
Travel, as needed