Software Data Analyst

Ameresco•Calgary, AB

About The Position

Ameresco is a leading energy solutions provider dedicated to helping customers reduce costs, enhance resilience, and decarbonize to net zero in the global energy transition. We are a trusted, full-service partner to public sector and government entities, K-12 schools, higher education, utilities, and healthcare customers across the U.S., Canada, the U.K., and Europe. At Ameresco, we show the way by developing, constructing and operating tailored smart energy efficiency solutions, distributed energy resources, and infrastructure upgrades that drive cost savings, resilience, decarbonization, and innovation. Our comprehensive portfolio is built to address the challenges of today and adapt the future, ensuring long-term sustainability and success for our customers. Ameresco has an immediate opening for a motivated, detail-oriented, and results-driven Software Data Analyst to join our team. This role is responsible for documentation, client success support, and technical assistance within the AssetPlanner® enterprise asset management platform. The successful candidate will lead documentation efforts across all modules and features, while also supporting clients through training, support tickets, and direct engagement. This role plays a key part in enhancing client experience and enabling future AI-driven capabilities within the platform.

Requirements

Bachelor’s degree preferred, or equivalent experience considered.
Minimum of 3 years in SaaS implementation, client success, or technical support.
Minimum 3+ years experience in: CMMS platforms or SaaS software environments
Software implementation, training, and client support
Customer success or technical support roles

Nice To Haves

Proficiency in Microsoft Excel and the broader Microsoft Office suite.
Experience with CMMS systems or similar SaaS platforms.
Experience facilitating web-based meetings, training, or virtual sessions.
Familiarity with AI tools and applications.
Understanding of software development concepts, including testing and basic code structures.
Strong project management and organizational skills.
High attention to detail with a commitment to accuracy.
Ability to quickly learn and master new software tools (e.g., MaintenancePlanner).
Strong problem-solving ability with a client-focused mindset.
Adaptable and responsive to changing priorities.
Excellent verbal and written communication skills.
Proven ability to build strong client relationships and drive client success.
Thrives in a fast-paced, collaborative, and dynamic team environment.
Self-starter with a proactive attitude and a drive to exceed expectations.

Responsibilities

Develop and maintain comprehensive documentation across all AssetPlanner® modules and mobile applications.
Create client-facing materials and structured documentation to support future AI enablement.
Provide ongoing technical support to clients via phone, support tickets, and virtual meetings.
Deliver client training during software implementation and onboarding.
Accurately document, track, and communicate support activities and status updates.
Collaborate with the software development team, including testing new features and functionality.
Support continuous improvement of documentation, workflows, and client success processes.