Software Customer Resident Engineer

Bose Corporation, U.S.A•Troy, MI

3d•Onsite

About The Position

The Software Customer Resident Engineer is Bose's primary local technical interface for General Motors (GM) Audio and Noise Management software integration across benches, development vehicles, launch, and production environments. The role connects GM with Bose software, system Integration, validation, calibration, architecture, and program teams to accelerate issue resolution, maintain configuration and issue traceability, and support high-quality software and calibration delivery.

Requirements

Five or more years of relevant experience in automotive embedded software, system integration, ECU development, or supplier design and development.
Hands-on experience with in-vehicle and bench integration, issue reproduction, log and trace analysis, root-cause investigation, and fix verification using relevant automotive communication protocols and diagnostic tools.
Experience with software and calibration flashing, configuration management, release workflows, Jira, requirement-management tools, change management, and defined ASPICE or Agile engineering processes.
Strong customer-facing and cross-functional communication skills; ability to work independently on-site and manage multiple priorities.
A valid driver’s license required for GM proving-ground credentials including MPG Level 2 training, and approximately 10%-15% domestic and occasional international travel are required.
Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, Automotive Engineering, or a related technical field.

Nice To Haves

Prior resident engineering or OEM-site experience and automotive audio, active sound, or Noise Management experience, including basic vehicle electrical troubleshooting.
Familiarity with GM calibration and release environments.
A master's degree is preferred.

Responsibilities

Serve as the primary on-site technical liaison between GM Audio and Noise Management teams and Bose engineering teams for software integration, calibration, diagnostics, and implementation topics.
Support GM-led CCU integration through bench and vehicle functional checks, network and HMI diagnostics, and Bose-defined performance verification; maintain approved environments with the correct Bose software, calibrations, and program- or variant-specific BIN files.
Coordinate technical working sessions and provide support at GM campuses, the Milford Proving Ground, integration builds, Tier 1 locations, production plants, and early-production or field events as needed.
Perform first-level triage by reproducing bench, vehicle, production, and field issues; capture logs, traces, network data, and diagnostics to isolate the likely failure domain.
Partner with Bose and GM teams on root-cause analysis and corrective action; verify fixes within the agreed local scope and provide evidence to the responsible teams for formal regression and release validation.
Maintain complete Jira records and recommend additional testing or development based on vehicle and bench findings; escalate scope, timing, and integration risks through the Customer Program Manager (CPM) and established change-control process.
Clarify and communicate high-level system, diagnostic, and software requirements; support requirement updates and engineering change proposals.
Support the CPM and Bose release teams with software, calibration, and BIN-file deliveries into applicable GM systems; maintain configuration and release records and coordinate inclusion in the applicable VESCOM calibration release.
Track program variants, configurations, issue status, risks, and dependencies; participate in PDT, requirement, design, and FMEA reviews and provide concise status and action follow-up to GM and Bose teams.