Software Asset Specialist

Fairview Health Services•Minneapolis, MN

8h•Onsite

About The Position

The Software Asset Specialist supports SAM program projects, assists in developing automation processes, collaborates with IT teams, maintains records, tracks and reports software assets, supports asset lifecycle management, provides licensing support, tracks compliance issues, supports stakeholders, fosters continuous improvement, and participates in ongoing training and development.

Requirements

B.S./B.A. in business or technology field or Combination Education & Experience
3 years Experience in IT Asset management with 1+ year of demonstrated Software Asset Management (SAM) skills such as remediation, software data analysis, compliance metrics.
Experienced in writing ITAM standards and process.
Proven experience working on a complex ITAM-related project completed successfully and on time.
Excellent written and verbal communication skills. Experience creating presentations. Ability to present to large audiences and all levels of the organization.
Demonstrated advanced analytical skills. Advanced reporting skills with multiple of the following areas demonstrating evidence of showing the value through performance metrics, financials, capacity, smart goals, and efficiencies/automation.
Demonstrated ability to build collaborative relationships with all levels of the organization. Including collaboration, facilitation, negotiation, and problem-solving skills
Demonstrated ability to facilitate problem-solving among groups with varying needs and priorities; effectively drive with minimal guidance
Demonstrated ability to independently multi-task and prioritize work
Demonstrated ability to complete complete multiple daily objectives effectively and efficiently
Demonstrated ability to explain technical concepts in non-technical language.

Nice To Haves

B.S./B.A. in business or technology field
3 years Minimum of 3 years of experience in Software Asset Management (SAM)
Experience in the development of an ITAM program and the ITAM data & processes
Client and stakeholder relationship management experience and the ability to proactively manage expectations.
Experience in training and developing team members and stakeholders on governance processes and skills.
Experience with Finance, Vendor Management, and Contracts
Experience within the Healthcare Industry
Experience in a large, complex organization
IAITAM Certification(s)
ServiceNow Certification(s)

Responsibilities

Support engagements and projects related to maturing, enhancing, auditing, and modifying the SAM program by assisting in data collection, documentation, and implementation of process efficiencies.
Assist in developing processes and procedures to automate the collection, storage, and reporting of key software data, including SOPs and WIs, by providing input, testing, and feedback.
Collaborate with other IT teams to prioritize and align with SAM-relevant data source technologies, APIs, and discovery sources by coordinating meetings, gathering requirements, and ensuring alignment with project goals.
Maintain records and databases containing information regarding software assets, licenses, warranties, services, and lease agreements by updating entries, verifying data accuracy, and ensuring compliance with documentation standards.
Track and report software assets, analyze data and trends, and create dashboards with KPIs to provide best practices, compliance information, and financial insights for cost optimization by generating reports, identifying discrepancies, and suggesting improvements.
Support the lifecycle management of software assets by maintaining up-to-date records, validating discovery data accuracy, and addressing discrepancies through regular audits and data reconciliation.
Provide licensing support, assist in designing license metrics, and help administer the SAM tool while maintaining data sources by conducting research, preparing documentation, and ensuring data integrity.
Track compliance issues, assist in implementing remediation plans, prepare for software audits, and generate reports on compliance and software usage by monitoring compliance status, coordinating with relevant teams, and compiling audit documentation.
Support key stakeholders, including application leadership, security, engineering, enterprise architecture, vendor management, finance, general end users, contracting, and other key stakeholders, aligning to SAM processes, standards, and capabilities by facilitating communication, gathering feedback, and ensuring stakeholder needs are met.