Software Asset Management (SAM), Senior

APS • Phoenix, AZ

32d • Hybrid

About The Position

This role helps APS make smart, responsible decisions about the technology that powers our business and serves our communities. As a Senior Software Asset Management Analyst, you’ll ensure that software and cloud investments deliver real value—balancing cost, compliance, and innovation. Your work supports APS’s mission by strengthening technology governance, reducing risk, and enabling teams to use modern tools efficiently and responsibly, so we can continue to deliver reliable energy and plan confidently for the future.

Requirements

• Experience leading Software Asset Management, IT Asset Management, or vendor governance in a large, complex enterprise environment.
• Strong knowledge of enterprise software licensing and consumption models across vendors like Microsoft, Oracle, IBM, Adobe, Salesforce, or cloud platforms.
• Hands-on experience with ServiceNow SAM/ITAM, including entitlement tracking, lifecycle management, and CMDB utilization.
• Proven ability to manage software compliance, audits, renewals, and vendor negotiations with confidence and credibility.
• Strong analytical and financial skills, with experience in spend analysis, forecasting, and cost optimization.
• A collaborative, forward‑thinking professional who communicates clearly, influences stakeholders, and aligns with the APS Promise of designing for the future and succeeding together.
• Bachelors' degree in Information Technology or related field AND five (5) - eight (8) years of prior relevant experience or equivalent combination of education and directly related experience.
• Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas.

Nice To Haves

• Familiarity with ServiceNow Software Asset Management
• Software Asset Manager Certification
• Knowledge of technology asset life cycle management processes and supporting tools and services
• Understanding of IT business continuity, cybersecurity, integrated risk management and optimization methodologies as they apply to technology contracts
• Excellent presentation, written and verbal communication skills
• Financial and Budget Acumen
• Demonstrated contract negotiation skills

Responsibilities

• Guide enterprise-wide software asset management across cloud, SaaS, and on‑premise platforms, helping APS get the most value from its technology investments.
• Partner with IT, Procurement, Finance, Security, and business leaders to shape vendor strategies, licensing approaches, and long‑term technology decisions.
• Lead vendor renewals and negotiations with major providers, identifying cost savings while managing contractual and compliance risk.
• Use ServiceNow SAM/ITAM and CMDB data to spot trends, uncover underused assets, and improve visibility across the software portfolio.
• Support audit readiness and compliance by keeping licensing, contracts, and governance documentation accurate and aligned.
• Drive continuous improvements through automation, reporting, and process enhancements that strengthen APS’s technology governance maturity.
• Directly contributes to the establishment and implementation of hardware and software acquisition, protection, maintenance and retention policies, standards and procedures aligned with IT standards and strategy.
• Investigates hardware and software products of a complex nature; evaluates and recommends products based on available metrics, intended usage and financial impact.
• Coordinates with the procurement function and project teams to select, negotiate, and track software & hardware maintenance investments.
• Gather complex data on, and provide analysis of, activities that have an impact on the value, cost and risk of technology assets.
• Ensure accurate and timely reporting, and that data completeness and quality issues are quickly identified and escalated to the responsible data or process owners.
• Identify and report on compliance to IT Asset Management policies, recommend and track remedial action.
• Analyzes new technology investments & advises on contract structure, content and financial modeling.

Benefits

• This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
• Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
• For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
• Arizona Public Service is a smoke free workplace.
• Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis.
• Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
• Working from a home office requires adequate technology and an appropriate ergonomic set up.
• Role types are subject to change based on business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior