Software Applications Manager

WesleyLife Career • Johnston, IA

6d

About The Position

The Software Applications Manager leads the administration, support, optimization, and continuous improvement of WesleyLife’s enterprise business applications. The role manages day-to-day application support, oversees application analysts and specialists, serves as the primary operational liaison with software vendors, and ensures that applications support organizational goals and business processes. The manager collaborates with operational leaders, clinical teams, human resources, and IT staff to provide reliable application services, improve user adoption, resolve system issues, and identify technology-enabled workflow improvements.

Requirements

• Bachelor’s degree in Information Technology, Information Systems, Business Administration, Healthcare Informatics, or a related field.
• Five or more years supporting business applications in healthcare or an associated industry.
• Three or more years of leadership experience.
• Strong leadership and team development skills.
• Excellent analytical and problem-solving capabilities.
• Ability to translate technical concepts into business language.
• Strong customer service and relationship management skills.

Nice To Haves

• Experience in healthcare, senior living, or post-acute care.
• Experience with HRIS, CRM, or EMR/EHR systems.
• PMP, ITIL, Lean, or Six Sigma certifications.

Responsibilities

• Manage the daily operation, support, maintenance, and optimization of key WesleyLife software applications.
• Ensure application availability, reliability, and performance across the organization.
• Lead the resolution of complex application issues and escalations.
• Oversee application configuration, testing, upgrades, and implementation activities.
• Coordinate production support while minimizing operational disruptions.
• Coach, mentor, and manage the performance of Application Analysts and other assigned staff.
• Set team goals, priorities, and workload assignments, and foster accountability, collaboration, and customer service.
• Support team recruitment, onboarding, and retention.
• Build relationships with business leaders and department stakeholders and advise them on application capabilities and best practices.
• Facilitate communication between technical resources and operational teams.
• Act as the primary operational contact for assigned software vendors, coordinate vendor support and issue resolution, and monitor vendor performance and service commitments.
• Lead application implementation and enhancement projects, coordinating plans, testing, training, and deployment.
• Support organizational initiatives involving application integration and process improvement.
• Support compliance with organizational policies, security standards, and regulatory requirements.
• Maintain application security controls and participate in audit preparation and remediation.

Benefits

• The organization describes its workplace as supportive of team members’ well-being, growth, and impact.
• A purpose-driven community focused on service, wellness, and meaningful connections.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager