Software Applications Manager

WesleyLife • Johnston, IA

7d

About The Position

The Software Applications Manager leads the administration, support, optimization, and continuous improvement of WesleyLife’s enterprise business applications. The role manages day-to-day application support services, oversees application analysts and specialists, serves as the primary liaison with software vendors, and ensures applications support organizational goals and business processes. The manager works with operational leaders, clinical teams, human resources, and information technology staff to deliver reliable application services, improve user adoption, resolve system issues, and identify technology-driven workflow improvements.

The position leads application operations and support, team development, business relationship management, vendor coordination, application projects, and compliance and data-integrity activities.

Requirements

• Bachelor’s degree in Information Technology, Information Systems, Business Administration, Healthcare Informatics, or a related field.
• Five or more years supporting business applications in healthcare or an associated industry.
• Three or more years of leadership experience.
• Strong leadership and team development skills.
• Excellent analytical and problem-solving capabilities.
• Ability to translate technical concepts into business language.
• Strong customer service and relationship management skills.

Nice To Haves

• Healthcare, senior living, or post-acute care experience.
• Experience with HRIS, CRM, or EMR/EHR systems.
• PMP, ITIL, Lean, or Six Sigma certifications.

Responsibilities

• Manage the daily operation, support, maintenance, and optimization of key WesleyLife software applications.
• Ensure application availability, reliability, and performance across the organization.
• Lead resolution of complex application issues and escalations.
• Oversee application configuration, testing, upgrades, and implementation activities.
• Coordinate production support while minimizing operational disruptions.
• Provide leadership, coaching, mentoring, and performance management for Application Analysts and other assigned staff.
• Establish team goals, priorities, and workload assignments; foster accountability, collaboration, and customer service.
• Support recruitment, onboarding, and retention of team members.
• Build relationships with business leaders and department stakeholders; advise them on application capabilities and best practices.
• Facilitate communication between technical resources and operational teams.
• Serve as the primary operational contact for assigned software vendors; coordinate support and issue resolution, and monitor vendor performance and service commitments.
• Lead application implementation and enhancement projects, coordinating project plans, testing, training, and deployment.
• Support organizational initiatives involving application integration and process improvement.
• Support compliance with organizational policies, security standards, and regulatory requirements; maintain application security controls and participate in audit preparation and remediation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager