Software Analyst

U.S. Legal Support•Houston, TX

3d•Hybrid

About The Position

The Business Analyst, IT at U.S. Legal Support is a highly driven professional responsible for helping improve business performance through the effective use of technology and software solutions. This role works closely with business stakeholders and development teams to assist in implementing strategies and models that rely on software, communicate project status, and ensure solutions enhance overall business efficiency. A successful Business Analyst will play a key role in creating and implementing optimal business strategies in a timely manner.

Requirements

Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work effectively in a fast-paced, dynamic environment.
Familiarity with project management methodologies, including Agile, Scrum, and Kanban.
Experience with Jira or a similar software development ticket tracking and reporting system.
Experience writing basic Microsoft SQL SELECT queries.
Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.

Responsibilities

Assess the scope of software projects, specify users’ needs to developers, and assist the business with establishing requirements.
Ensure software solutions meet business needs and requirements.
Possess the technical skills needed to aid developers and translate user needs into technical specifications for applications.
Assist the Third-Level Production Support team with troubleshooting user issues.
Serve as a liaison between stakeholders and IT groups.
Maintain, test, and modify business systems and operations.
Perform project risk assessments and requirements change management.
Assist with release testing prior to production rollouts.
Track the performance of project teams to ensure target deadlines are being met.
Maintain accurate and up-to-date documentation of business requirements, process workflows, and solution designs.