Soft Services Manager

JLL•Portland, OR

3d•$72,000 - $90,000•Hybrid

About The Position

As a Soft Services Manager at JLL, you'll take ownership of a diverse portfolio spanning Vancouver, WA and Portland, OR—including industrial facilities, Class A office buildings, standard office spaces, and a hangar at PDX Airport. You'll serve as the main point of contact for the client on all day-to-day soft services operations, managing janitorial, pest control, waste management, landscaping, and snow removal across multiple sites. Given the government account nature of this portfolio, meticulous attention to detail, thorough documentation, and strict contract adherence are imperative to success. You'll oversee third-party vendor relationships, coordinate rebids, onboard new service providers, and drive projects of varying scales—all while collaborating cross-functionally with teams in projects, finance, operations, sourcing, and safety. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and this role is integral to that mission. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you navigate between sites in your personal vehicle and build strong relationships with diverse stakeholders. This position also involves 24/7 on-call responsibility for snow and ice response at critical facilities, which may require immediate onsite presence during weather events. If you thrive in a dynamic, multi-site environment and value both autonomy and teamwork, this is your opportunity to make a tangible impact.

Requirements

3+ years of experience in facilities management or soft services management with vendor and contract oversight responsibilities
Experience managing services at Class A office buildings, industrial facilities, or airport properties
REAL ID compliant identification required for site access
Valid driver's license and reliable personal vehicle for travel between multiple sites in the Portland and Vancouver metro area
Availability for 24/7 on-call snow and ice response, including ability to respond onsite during weather emergencies
Proficiency with Microsoft Office Suite and facility management software or CMMS platforms

Nice To Haves

Bachelor's degree in Facilities Management, Business Administration, or a related field
Experience with government contracts requiring strict compliance, documentation standards, and regulatory adherence
Background in contract negotiation, RFP processes, and vendor onboarding within a commercial real estate, corporate, or government contracting environment
Experience using Corrigo or similar CMMS platforms for work order management and service tracking
Familiarity with budgeting, forecasting, and financial reporting for facility services
Knowledge of OSHA safety standards and environmental compliance related to building services
Certification such as FMA (Facilities Management Administrator) or CFM (Certified Facility Manager)

Responsibilities

Serve as the primary client contact for all soft services operations across industrial, Class A office, and airport facilities, building trusted relationships through proactive communication and exceptional service delivery
Oversee all soft services contracts including janitorial, pest control, waste management, and landscaping, conducting regular vendor performance reviews and quality audits to ensure contract compliance
Maintain rigorous documentation standards in accordance with government account requirements, including detailed record-keeping of service activities, vendor performance, and budget tracking
Drive the rebidding process for expiring contracts, evaluate proposals, negotiate terms, and onboard new service providers while meeting government procurement standards
Manage projects from small improvements to large-scale initiatives, collaborating cross-functionally with internal teams to align timelines, budgets, and client expectations
Respond to 24/7 on-call snow and ice emergencies at critical facilities, which may require immediate onsite presence to coordinate response efforts
Travel daily between multiple sites in your personal vehicle to conduct inspections and maintain strong relationships with facility teams, clients, and vendors