Soft FM SME & Support Manager

Compass Group

8d•Onsite

About The Position

Lead a Landmark $900M+ Greenfield PPP: Drive the initial mobilisation and long-term service design for the New Melton Hospital from the ground up, supporting a critical, fast-growing corridor of Melbourne. Architect the Complete Soft FM Blueprint: Own the detailed design, implementation, and delivery of all performance-based patient support services, transitioning the site seamlessly from project phase to ongoing operations. High-Profile Consortium Visibility: Position yourself at the center of an elite, multi-party collaboration, working directly with Western Health, Honeywell, Project Co, and Victorian Health to deliver exceptional outcomes. Today and tomorrow at Compass Group, we serve a better future by enriching people, communities and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community.

Requirements

Proven management experience within a complex hospital environment, with a track record of leading, inspiring, and scaling large operational teams (up to 175+ staff).
Demonstrated success building high-performing support teams that integrate seamlessly and empathetically with frontline clinical services.
Strong financial acumen with experience managing complex, performance-based contracts and overseeing sub-contracted services.
A solid understanding of the unique commercial drivers, governance, and relationship dynamics inherent to a Public-Private Partnership framework.
Exceptional relationship-building skills, with the ability to navigate, consult, and influence across multiple tiers of government, consortium partners, and clients.
Tertiary qualifications in Healthcare Management, Business, or a related discipline.
Formal project management experience driving large-scale mobilisations or transition phases.
Experience embedding a "One Team" culture aligned with patient-centered care values.

Responsibilities

Lead the detailed design, development, and integration of front-line Service Delivery Models spanning Cleaning, Waste Management, Patient Support Assistants (PSAs), Portering, Materials Distribution, Grounds & Gardens, and Car Parking.
Support the Mobilisation Manager in building complex operational scenarios, business continuity plans, risk mitigation strategies, and localized policies and procedures.
Actively participate in working groups, review building designs, and contribute to the ongoing development and execution of master project GANTT charts.
Attend and lead Services User Groups, collaborate closely with consortium partners, and draw on internal Compass Group infrastructure (Safety, Recruitment, ER, Commercial, IT) to build robust operational frameworks.
Support frontline recruitment and selection processes while championing contractually mandated Diversity & Inclusion (D&I) targets.
Develop high-efficiency rosters and schedules aligned with strict service delivery requirements, industrial relations (IR) frameworks, and enterprise agreements.
Function as a visible champion of our workplace safety culture by deeply embedding and role-modeling the unit management behaviors outlined in the Compass Group Our Safety Culture Framework.
Manage performance-based commercial deliverables with a strong focus on contract compliance, risk reduction, and the proactive management of abatements.
Maintain highly collaborative, trusted relationships across a complex matrix, including Western Health key stakeholders, Project Co, and the Hospital Sector Leadership team.
Review and accurately price service modifications to assess their commercial and operational impacts on Compass Group delivery.