Social Worker (Program Coordinator)

Veterans Health Administration • Hampton, VA

1d • Onsite

About The Position

This position is in Social Work Service at the Hampton VA Medical Center. The incumbent supervises Social Work staff on the Hampton campus and community-based outpatient clinics, with direct oversight of the Patient Aligned Care Team (PACT) Supervisor and outpatient PACT teams, inpatient services (including the Emergency Department, acute care, spinal cord injury, dialysis, and general patient flow), and the Office of Community Care. The Social Work leader assists with overall operations of Social Work Service and also provides direct clinical services to Veterans.

The position supervises employees performing work up to and including GS-12 Coordinators and provides administrative, technical, and clinical supervision. Responsibilities include managing staff performance and personnel matters, reviewing leave requests, and reviewing, monitoring, analyzing, planning, and assessing programs. The incumbent leads key project activities for planning, developing, and implementing project components and collaborates with disciplines such as Nursing and Medicine to coordinate services and promote high standards of Veteran care.

The position is eligible for the Education Debt Reduction Program (EDRP), subject to individual eligibility and program approval. The role is a permanent federal position with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. It is not a virtual position; ad-hoc telework is indicated.

Requirements

• Master's degree in social work from a school fully accredited by the Council on Social Work Education (CSWE); a doctoral degree cannot substitute for the master's degree.
• Licensed or certified by a state to independently practice social work at the master's degree level.
• One year of experience equivalent to the GS-12 grade level, demonstrating advanced practice skills, judgment, and progressively greater professional competency.
• For program coordinator assignment, advanced-practice-level licensure or certification and ability to provide supervision for licensure.
• Demonstrated skill coordinating and implementing one or more specialty programs across a facility.
• Demonstrated skill in local policy and practice development, procedures, or practice guidelines for the program.
• Demonstrated ability to organize work, set priorities, meet multiple deadlines, and evaluate assigned program areas.
• Ability to collaborate with internal and external partners to advance program goals and patient-centered care.
• Ability to perform supervisory duties, including assigning work, evaluating performance, selecting and training staff, recommending awards and advancements, and recommending disciplinary action when appropriate.
• Ability to oversee fiscal matters, including fund controls, contracts, and equipment expenditures; forecast resource and equipment needs; and administer an allocated budget.
• Knowledge of organizational structure and its impact on program operations.
• U.S. citizenship is required, except that non-citizens may be appointed only when qualified citizens cannot be recruited under VA policy.
• Proficiency in written and spoken English.
• Must meet applicable background and security investigation requirements and complete onboarding and required application documentation.
• Must participate in the seasonal influenza vaccination program.
• Must serve a one- or two-year trial period.
• Physical demands are generally minor; work is primarily sedentary, with computer use, occasional light lifting or carrying of 15 pounds or less, and facility ambulation for inspections.
• If relying on foreign education, provide a Certificate of Foreign Equivalency with transcripts.

Nice To Haves

• Medical Social Work Case Management experience.
• Certification or other post-master's training from a nationally recognized professional organization or university, including a defined curriculum or course of study and internship, or equivalent supervised professional experience.

Responsibilities

• Supervise Social Work staff on the Hampton campus and at community-based outpatient clinics.
• Provide direct oversight to the PACT Supervisor and Social Work activities across outpatient PACT teams, inpatient services, and the Office of Community Care.
• Assist with the overall operations of Social Work Service and provide direct clinical services to Veterans.
• Provide administrative, technical, and clinical supervision to employees, including GS-12 Coordinators.
• Perform administrative and personnel management functions for supervised staff.
• Establish and communicate staff guidelines and performance expectations through the employee performance management system.
• Observe employee performance, conduct work critiques, provide feedback, and periodically evaluate performance.
• Develop work improvement plans and recommend personnel actions as needed.
• Advise and counsel staff on work and administrative matters, take authorized disciplinary measures, and review and approve or disapprove leave requests.
• Review, monitor, analyze, plan, and assess programs.
• Lead project activities related to planning, development, and implementation of project components.
• Collaborate with other disciplines, including Nursing and Medicine, to coordinate services and promote high standards of Veteran care.

Benefits

• Education Debt Reduction Program (EDRP), subject to individual eligibility and approval, with potential awards up to $200,000 over one to five years.
• Competitive salary and regular salary increases.
• 37–50 days of annual paid time off per year, including annual leave, sick leave, and 11 paid federal holidays.
• Potential credit toward annual leave accrual based on prior work or military service, subject to approval.
• Up to 12 weeks of paid parental leave after 12 months of employment.
• Potential childcare subsidy for eligible full-time employees after 60 days of employment, subject to income and other eligibility requirements.
• Traditional federal pension, with five-year vesting, and federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior