Social Worker Team Leader (Lenox)

Childrens Rescue Fund•New York, NY

5d•$0 - $70,000

About The Position

The Social Worker Team Leader supervises Client Care Coordinators (Social Workers) who provide services to homeless families. The role oversees comprehensive intake assessments and biopsychosocial documentation, crisis intervention, counseling, client advocacy, and referrals to government and community-based resources. The Team Leader ensures that achievable goals are incorporated into family service plans to support permanent housing and improve outcomes for families in shelter. The position manages and develops the Client Care Coordinator team through recruitment, training, supervision, evaluation, scheduling, case assignment, and performance oversight. It coordinates multidisciplinary and community-based services, monitors client records and high-risk cases, supports quality assurance, analyzes service data, and completes DHS reporting. The role also provides direct service coverage when coordinator positions are vacant or staff are absent, and offers on-call crisis intervention support to coordinators. The Team Leader collaborates with agency leadership, shelter staff, government agencies, and community organizations to improve service delivery and housing outcomes. The schedule includes one late shift per week, from 11 a.m. to 7 p.m.

Requirements

Must hold a Licensed Clinical Social Worker (LCSW) license in New York State.
Minimum of 3–5 years of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services.
At least two years of supervisory experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services.
Knowledge in at least three of the listed areas: supervision of social workers; client assessment, service-plan development, and case management; child and adolescent development; parent-child relationships, family dynamics, and diagnostic classifications; mental and emotional/behavioral health; child-welfare policies and procedures; government entitlements such as TANF, Social Security, and Medicare; working with diverse cultures and ethnicities; strengths-based, solution-focused, and family-centered practice; facilitating adult groups; Spanish proficiency; oral and written communication and interpersonal skills; and proficiency with MS Office, Outlook, Excel, PowerPoint, and Adobe.
Must work one late shift per week from 11 a.m. to 7 p.m.
Must provide on-call crisis intervention support to Client Care Coordinators.

Nice To Haves

Proficiency in Spanish is a plus.

Responsibilities

Manage and supervise Client Care Coordinators, including recruitment, training, supervision, evaluation, and staff scheduling.
Guide coordinators in developing, implementing, and achieving program goals.
Address administrative, operational, and programmatic issues affecting coordinator staff.
Assign cases for newly admitted clients to be assessed upon admission and supported throughout their shelter stay.
Ensure timely, comprehensive biopsychosocial assessments and clear, complete client reports.
Work with multidisciplinary teams to improve client engagement and quality of care.
Coordinate mental health and related services for clients in shelter.
Ensure coordinators provide short-term counseling, outreach, crisis intervention, risk assessment, safety planning, and psychoeducation.
Collaborate with ACS and prevention services agencies, participate in conferences, and advocate for clients as needed.
Ensure appropriate referrals and linkages to mental health providers, government agencies, and community-based services.
Serve as a liaison among the agency or program, DHS, government agencies, and community-based organizations.
Develop and implement group work addressing family issues and life skills.
Ensure timely completion of client documentation and DHS monthly metrics reports.
Ensure clients are assessed for supportive housing, assist with applications, and accompany residents to interviews when needed.
Ensure coordinators complete and discuss exit summaries and connect clients and families with services in their new communities.
Participate in family meetings with casework and housing teams to discuss planning and progress.
Build relationships and linkages with government and community organizations to develop resources for families and staff.
Collaborate with the Director of Social Services and Housing Coordinator to support permanent housing placement.
Complete special projects and other duties as assigned.
Work one late shift each week, from 11 a.m. to 7 p.m., to accommodate staff and families.
Provide on-call crisis intervention support to Client Care Coordinators.
Review and monitor client records through case audits and ensure compliance with internal, external, CRF, and DHS quality standards.
Provide individual and group supervision, coaching, guidance, and support to coordinators.
Monitor high-risk cases and support staff handling high-risk or challenging cases.
Collect and analyze client-service data to evaluate team performance.
Provide Client Care Coordination services when staff are absent or positions are vacant.
Report critical or priority-one incidents to DHS in a timely manner and respond to crises.
Promote compliance with agency policies and support an ethical organizational culture.
Facilitate communication and participate in staff meetings and policy and procedure development.
Participate in training and staff-development activities and provide professional development to coordinators.
Collaborate with site leadership to train and consult with shelter case-management teams on addressing mental health issues.
Ensure staff attend required CORE trainings within six months of employment.