Social Worker Supervisor - Queens Older Adult Centers

Jewish Association for Services for the Aged•New York, NY

13d•$70,000 - $72,000•Onsite

About The Position

As a Social Worker Supervisor, you’ll provide leadership, supervision, and clinical guidance to JASA’s Case Management team at our Older Adult Centers. You’ll help ensure participants receive high-quality, person-centered services while supporting staff, monitoring program quality, and connecting older adults with essential benefits, resources, and services.

Requirements

Master’s degree from an accredited college or university in Social Work, Counseling, Gerontology, Psychology, or a related field.
Experience providing social work, case management, information and referral, or related services.
Strong verbal and written communication skills in English.
Excellent interpersonal, organizational, and leadership skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong clinical judgment, problem-solving, advocacy, and decision-making skills.
Demonstrated cultural competence and sensitivity to diverse backgrounds, identities, and lived experiences.
Computer proficiency and ability to learn and utilize program-specific systems, currently Vive.

Nice To Haves

Supervisory or leadership experience is preferred.
Experience working with older adults or in a community-based social services setting is a plus.
Spanish, Chinese dialects, or Russian language skills are a plus.

Responsibilities

Provide direct supervision and clinical guidance to Case Managers.
Facilitate monthly staff meetings in collaboration with the Associate Director.
Review and approve case notes and Information & Assistance logs to ensure quality, accuracy, and compliance.
Identify staff training needs and ensure participation in professional development and funder-required trainings.
Provide guidance on complex cases and escalate high-risk or emergency situations to the Associate Director.
Maintain an active caseload and provide in-person case assistance at Older Adult Centers as needed.
Support access to essential benefits and services, including Medicare, Medicaid, and home-based services.
Lead outreach and community education efforts to increase awareness of JASA’s Information & Assistance services.
Ensure appropriate program coverage during staff vacancies or extended leaves of absence.
Support Case Managers in connecting participants with appropriate community resources and services.
Monitor program data and performance using electronic client record systems, currently Vive.
Support Program Directors with the preparation and submission of reports to city and private funders.
Ensure documentation and services meet program, contractual, and funder requirements.
Perform additional administrative and clinical duties to support overall center operations.
Participate in "Cooling Center Hours," "Make-Up Days," and other emergency responses required by City funders.
Be available for extended weekday hours or weekend coverage when required.