Social Worker, Senior

Blue Shield of California • Long Beach, CA

19h • Hybrid

About The Position

The Social Worker, Senior reports to the Manager, Social Services Management. The role conducts outreach to Blue Shield of California Promise Health Plan members, assesses social drivers of health needs, and provides intensive interventions. It connects members with community resources to reduce social barriers so they can receive and manage medical care and remain stably housed in the community. The position requires experience working with the Medi-Cal population and knowledge of community resources and related interventions.

The role works in collaboration with an interdisciplinary case management team and providers to support members’ treatment plans and care needs. It manages a caseload of members with high-severity and intensive service needs, including people experiencing chronic homelessness, severe and persistent mental illness, or polysubstance abuse. The position also coordinates with state and community programs, documents assessments and referrals, and participates in interdisciplinary meetings and case consultations.

This role allows employees to work virtually full-time, with office attendance expected based on business need.

Requirements

• Master’s Degree in Social Work (MSW) or a related field from an accredited university.
• At least 3 years of experience working with the Medi-Cal population, in medical social work, community clinics, or other home and community-based organizations.
• Strong analytical and problem-solving skills.
• Experience conducting thorough psychosocial assessments, developing care plans, and providing interventions identified during assessments with complex client populations.
• Thorough knowledge of services and eligibility for applicable state and federal programs, including Long Term Services and Supports (LTSS), and local community-based organizations.
• Proficient in computer programs such as Microsoft Excel, Outlook, Word, and PowerPoint.
• Excellent oral and written communication skills.
• Knowledge of health disparities in diverse communities.
• Effective time management skills and ability to define and act on priorities amid multiple responsibilities.

Nice To Haves

• Licensed Clinical Social Worker (LCSW) or equivalent licensure, such as LPCC or LMFT.
• Case Manager Certification (CCM).
• Bilingual Spanish speaking.

Responsibilities

• Complete member assessments related to social drivers of health and access to healthcare needs in collaboration with an interdisciplinary case management team.
• Collaborate with providers to support members’ treatment plans and care needs.
• Recognize and respect members’ right to self-determination and autonomy, including informed choices that may not align with outcomes targeted by the healthcare team.
• Assess members’ health behaviors, cultural influences, beliefs, and values, and evaluate information about current or proposed treatment plans in accordance with clinical practice guidelines to identify potential barriers.
• Manage and maintain a caseload of members with high-severity and intensive service needs, including members experiencing chronic homelessness, severe and persistent mental illness, or polysubstance abuse.
• Support members and/or their support systems and connect them with appropriate supportive services.
• Coordinate services with state and community programs on behalf of members, particularly when members cannot effectively do so independently.
• Document psychosocial assessments and referrals thoroughly and promptly according to established standards and guidelines.
• Participate in Interdisciplinary Team Meetings and case consultations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior