Social Worker (Protective Services Intake)

New Hanover County•Wilmington, NC

16h•Hybrid

About The Position

New Hanover County is accepting applications for experienced Social Worker candidates to join the Protective Services Intake unit. Duties in the Protective Services Intake unit include receiving and screening reports from the public regarding suspected child/adult abuse, neglect, dependency, and/or exploitation to see if they meet legal criteria for Child Protective Services or Adult Protective Services assessments; applying crisis intervention techniques and referring supportive services; timely notification to outside partner agencies; entering information into various software systems and ensuring all required documentation, forms, and reports are completed and maintained in a timely and consistent manner following local, state, and federal requirements; gathering agency history to complete record requests from outside agencies; utilizing multiple systems to identify and locate relatives in open protective services cases; working with a small team in a fast-paced environment to ensure mandated coverage of the protective services intake line; and providing exceptional customer service to the public. About Us: New Hanover County's Consolidated Human Services Agency is a single county agency that provides any combination of Public Health and Social Services throughout the county. New Hanover County Public Health is a fast paced environment comprised of a team of dedicated professionals who stay committed to the County's goal of superior public health and public safety by providing services in the areas of nutrition, personal health, environmental health, school health, maternal health, child health, community health, counseling, epidemiology, lactation, health education and health administration. Ideal candidates for the Health department have an eye for detail, the ability to multi task and shift priorities seamlessly and an overwhelming desire to serve the citizens of our county. New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, equity, innovation, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, and supports equitable and inclusive policies and growth opportunities. Our talented team has a passion for providing care and services that effect change in the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County. Living in New Hanover County, NC: New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth. Considering a move here? Check out www.nccareercoast.com for helpful information on moving to the area.

Requirements

MSW from an accredited school of social work or a BSW from an accredited school of social work and 1 year of related social work experience or a four-year degree in a human services field with at least 15 semester hours in courses related to social work and 2 years of related social work experience or a four-year degree outside the human services field and 3 years of related social work experience , or an equivalent combination of education and experience
Valid Driver's License, good driving record, and own transportation at the time of application
If the Driver's License if outside NC, must have a valid North Carolina Driver’s License by first date of employment

Nice To Haves

Bilingual in English and Spanish preferred
Experience with PATH NC and Traverse are preferred
Applicants with e conomic services caseworker or Probation/Parole Officer experience to count as social work experience, must have a minimum of two years of experience in order to be considered as a trainee
Priority consideration for trainee applicants will be given to those applicants who have completed the NC Child Welfare Education Collaborative Program and to those possessing a BSW or MSW

Responsibilities

Receiving and screening reports from the public regarding suspected child/adult abuse, neglect, dependency, and/or exploitation to see if they meet legal criteria for Child Protective Services or Adult Protective Services assessments
Applying crisis intervention techniques and referring supportive services
Timely notification to outside partner agencies
Entering information into various software systems and ensuring all required documentation, forms, and reports are completed and maintained in a timely and consistent manner following local, state, and federal requirements
Gathering agency history to complete record requests from outside agencies
Utilizing multiple systems to identify and locate relatives in open protective services cases
Working with a small team in a fast-paced environment to ensure mandated coverage of the protective services intake line
Providing exceptional customer service to the public