Social Worker III - Adult Home Specialist

County of Mecklenburg, NC•Charlotte, NC

2d•$63,080 - $78,850•Onsite

About The Position

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Mecklenburg County Department of Child, Family, & Adult Services strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. Services For Adults (SFA) is a part of the Adult Services Division of the Mecklenburg County Department of Child, Family, and Adult Services. The division is responsible for three main program areas: Adult Social Work Services, the Senior Citizens Nutrition Program, and the Mecklenburg Transportation System (MTS). Position Specific Information Responsible for improving the quality of care and protecting the safety and wellbeing of residents in Adult Care Homes is the focus of Adult Home Specialist work. The selected candidate will work on a team of Senior Social Workers who regularly monitor and investigate complaints in Adult Care Homes to determine compliance with state rules and regulations governing Adult Care Homes, including: Providing technical assistance to Adult Care Homes Assisting and guiding citizens in the process of opening new Family Care Homes Conducting investigations on unlicensed facilities Candidate must be available to work flexible hours, including being on-call for the Monitoring Unit, and serving as point person for the unit. Occasional evenings after 5:00 pm and weekends are to be expected. This may also include during emergency situations and at the emergency shelters (if needed). Full time, onsite position based out of the Valerie C. Woodard Center at 3205 Freedom Drive, Suite 1000, Charlotte, NC 28208. A written assessment including several position specific related questions may be part of the overall interview process.

Requirements

Bachelor of Social Work from an accredited school of social work and three (3) years of social work experience; or a qualifying internship
Bachelor's degree in a related field with 15 hours of social work/counseling courses and four (4) years of social work experience
Master's degree (MSW) from an accredited school of social work
Master's degree in a related field with three (3) years of social work experience
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
General social work principles and available resources
Social services procedures, practices and methods
Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare
Case management methods and techniques
Services offered by the county and other local public and private community-based service agencies
Prioritizing work
Managing and executing multiple tasks
Maintaining various confidential records
Evaluating records to ensure accreditation standards are met
Using computers and related software applications
Exercising judgment and discretion
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
Care Management: Having the knowledge and skills to secure relevant patient care data and identify key issues and relationships in the management of patient care; understanding the relationships among assessments, interventions, and patient responses; skilled in documentation of assessments and adjusting physical and cognitive prescriptions as needed
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information received
Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Inspiring Others: Using interpersonal styles and methods to inspire and guide individuals toward higher levels of performance
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Proficient in applicable computer programs

Nice To Haves

Master’s in Social Work or closely related degree preferred.
Knowledge in social work theory and practice, normal aging processes, mental illness, and basic medical terminology.
Ability to work independently, build relationships, and resolve conflict.
Ability to express oneself clearly both verbally and written.
Ability to deal with constant change in Adult Care Home ownership/management and high Adult Care Home staff turnover.
Close attention to detail related to knowing, interpreting, and applying Adult Care Home licensure rules and statutes.
Bilingual proficiency in Spanish and English (oral & written).County required assessment in order to receive bilingual premium pay (if applicable).

Responsibilities

Assess needs of individuals and families
Interview clients, obtain family, social, and medical information; collects supplementary information needed to assist client such as employment records or school reports
Determine clients' eligibility for financial assistance and if referrals are appropriate
Discuss goals, expected outcomes, and means with which to meet goals and expected outcomes
Assist clients in the completion of required paperwork for items that may determine program eligibility, referrals, or provide job assistance, such as job applications
Manage records and maintain history records and prepare reports of services provided
Refer clients to community resources for services and coordinates benefits and referrals to other agencies
Develop and evaluate service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided
Help clients work with government agencies to apply for and receive benefits
Transport clients to appointments such as medical, job-related or others, if appropriate
Manage records and documentation of services provided and participate in team case conferences
Act as a liaison with other staff with referrals and transitioning of clients
Counsel and consult with individuals or families in a variety of settings including parents, parents, and teachers; addresses behavior arranges for services, and diagnoses problems
Place and facilitate appropriate placements for adults commensurate with the level of identified need; evaluates personal characteristics and home conditions
May be required to staff shelters in the event of a disaster
Providing technical assistance to Adult Care Homes
Assisting and guiding citizens in the process of opening new Family Care Homes
Conducting investigations on unlicensed facilities