Social Worker II-Full Time Days

Cape Fear Valley Health

23h•Onsite

About The Position

The Social Worker II comprehensively plans services for a targeted patient population and provides psychosocial assessments, crisis intervention, discharge planning, and coordination of referrals and resource information for patients and families. The role independently identifies complex patients and responds to referrals from nursing and other ancillary staff. It provides social work services to help patients and families understand and address environmental stress, physical illness, interpersonal conflicts, and other psychosocial issues. The Social Worker II supports patient experience and customer service initiatives and works collaboratively to coordinate care and meet patient needs across the continuum at the appropriate level of care.

Requirements

Bachelor’s degree in Social Work.
At least 3 years of experience in Social Services, Home Health, Hospice, or an Acute Care setting.
Proficiency in reading, writing, and speaking English.
Flexibility with scheduled hours to meet department, unit, patient, and family needs.
Ability to prioritize work in a nonstandardized environment.
Excellent interpersonal communication and negotiation skills.
Ability to communicate effectively and work with people from all social, economic, and cultural backgrounds.
Proven written, telephonic, and electronic communication skills.
Assertiveness and persuasiveness in interactions with customers, peers, management, and core staff served.
Strong organizational and time-management skills.
Proficiency with Microsoft Office, Midas, ProviderLink, ValleyLink, eHIM, and SMS.
Ability to demonstrate respect and build teams.
Flexibility, open-mindedness, and adaptability to change.
Ability to collaborate with department staff, physicians, and healthcare professionals at all levels to achieve goals, improve outcomes, and maintain or exceed applicable Joint Commission standards and state mandates.
North Carolina Social Work Certification and Licensure Board CSW certification and licensure.
Ability to meet the physical requirements of light carrying and lifting, walking throughout the Medical Center, oral communication, visual proofreading, and manual use of telephones and a computer keyboard.

Nice To Haves

Master’s degree in Social Work (MSW).
Professional certification in Case Management or Social Work (CSW, CCM, or ACM).
Acute Care Case Management experience.

Responsibilities

Conduct face-to-face interviews with patients and family members to develop therapeutic relationships and gather psychosocial and financial information needed for discharge planning.
Perform proactive screenings and assessments of patients’ clinical, psychosocial, and discharge planning needs.
Document assessments, ongoing plans, case progress, interventions, and reassessments as needed.
Initiate referrals and recommend consultations to help patients prepare for safe, timely discharge or transfer.
Assist patients and families in coping with hospitalization, disability, and chronic or terminal illness.
Use communication, negotiation, and advocacy skills with patients, families, the healthcare team, and community partners.
Provide patients and families with information and education about community resources and age-appropriate post-acute care options.
Coordinate discharge arrangements, including Home Health, Hospice, Home Infusion, DME, Outpatient Hemodialysis, Rehab, LTAC, Assisted Living, Rest Home, and Skilled Nursing Facility placements.
Offer alternative care-plan options at the appropriate level based on patient and family needs and in collaboration with a physician or designated team members.
Provide resources for issues including guardianship, abuse, neglect, power of attorney, healthcare surrogate, advance directives, and psychiatric involuntary commitment; initiate or complete forms required for post-acute placement.
Support the Acute Care Nurse Navigator with difficult placements, Medicaid and disability information, and Department of Social Service referrals.
Consult with the Acute Care Nurse Navigator when clinical explanations of disease processes, clarification of physician orders, or other information is needed to determine a safe and appropriate discharge plan.
Perform other duties as assigned.