Social Worker Case Management Coordinator

Trinity Health • MMCIA - MercyOne Des Moines Medical Center Central IA, IA

5d

About The Position

The Social Work Coordinator owns and coordinates care for acutely hospitalized patients with highly complex medical, psychosocial, behavioral, and system-driven needs. Embedded within the Acute Care Management team, the coordinator provides sustained attention, advanced care coordination, and accountability for complex inpatient populations. The role partners with care teams and leadership to remove barriers to care progression, support timely discharge planning, and improve patient outcomes. It does not own outpatient settings or teams, but ensures intentional coordination, connection, and effective handoffs to appropriate outpatient, post-acute, and population-based resources during transitions of care. The coordinator adheres to MercyOne performance expectations and upholds MercyOne’s Mission, Vision, and Values.

Requirements

• Bachelor’s degree in social work or a related field.
• Three years of experience working with complex, high-risk patient populations in an acute or inpatient setting.
• Current Iowa Social Work license. For MercyOne Genesis, a current Social Work license in Iowa or Illinois is required at hire, with a license in the other state obtained within 12 months of hire.
• Proof of completion of Mandatory Reporter – Child and/or Dependent Adult Abuse training within three months of hire. Colleagues working solely in Illinois facilities are exempt in accordance with applicable state requirements.
• Comfort operating in a collaborative, shared leadership environment.
• Honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Nice To Haves

• Master’s degree in a related field.

Responsibilities

• Demonstrate Trinity Health and MercyOne’s Mission, Vision, and Values in behaviors, practices, and decisions.
• Collaborate with interdisciplinary care teams, including physicians, nursing, care management, utilization review, post-acute providers, and community partners, to support coordinated, patient-centered care.
• Provide expertise and support in addressing complex psychosocial, behavioral, social determinant of health, and care transition challenges.
• Facilitate effective communication among patients, families, care teams, and external stakeholders to promote informed decision-making and successful care outcomes.
• Apply knowledge of healthcare regulations, payer requirements, organizational policies, and community resources to support patient care and care progression.
• Coordinate transitions of care, including connection and handoff to appropriate outpatient, post-acute, and population-based resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level