Social Worker Assistant

InnovAge•San Bernardino, CA

About The Position

The Social Worker Assistant (SWA) supports administrative activities of the Social Work staff in accordance with InnovAge policies and applicable regulations. The position works under the supervision and direction of the Social Services Supervisor. Assigned activities are non-skilled, routine administrative tasks and do not include regulated Social Worker duties requiring a Master of Social Work or other specified qualifications, such as care planning, case management, assessments, or psychosocial services. Tasks may include confirming delivery of goods, services, and supports ordered through the participant’s Care Plan; helping participants with benefit applications and recertifications; researching community resources; assisting with outreach and demographic information; and other duties assigned by the Social Services Supervisor. Travel may be required within the Center service area. InnovAge provides an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), offering enrolled seniors customized healthcare and social support at PACE Adult Day Health Centers. The organization describes its care model as patient-centered and focused on helping seniors live safely and independently in their homes and communities.

Requirements

Community Health Worker training or certification course, an Associate’s degree in healthcare or social services, or other equivalent training.
Two years of experience in a community-based social services organization or healthcare setting.
Experience connecting clients with home and community services, applying for or recertifying Medicaid/Medical eligibility, performing client fulfillment activities, or similar experience.
At least one year of experience working with older adults and people with disabilities.
Personal transportation, a current state-issued driver’s license, a good driving record, and auto insurance as required by law.
CPR/BLS and First Aid certification are required in California only.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Bachelor’s degree in Social Work, Healthcare Administration, or equivalent training.
Three or more years of experience working in human, healthcare, or community-based services for older adults and people with disabilities.

Responsibilities

Contact participants to confirm delivery of critical durable medical equipment, clinically indicated goods, services, supplies, and other interventions.
Assist participants with Medicaid/Medical and Medicare applications or recertifications in collaboration with the Eligibility and Finance Department.
Assist participants with applications for housing, homelessness prevention, food security, and similar programs identified by their InnovAge Social Worker.
Provide administrative support for end-of-life coordination as directed by the Social Work Supervisor.
Document housing encounters in EPIC.
Research, identify, and catalogue community or faith-based organizations, government programs, and other services, including services offered, contact people, operating hours, and contact information.
Perform outreach to locate and validate participant location, phone number, address, emergency contacts, and other demographic information.
Update key demographic information in InnovAge systems as directed by the Social Work Supervisor and according to policy or regulatory requirements.
Perform other tasks as directed by the Social Services Supervisor.