Social Work Supervisor (Investigations-Youth & Family Services)

County of Mecklenburg, NC•Charlotte, NC

9d•$69,389 - $86,736•Onsite

About The Position

The Youth and Family Services (YFS) Division of the Department of Social Services (DSS) is dedicated to safeguarding children by strengthening the protective capacities of families facing risks to their health, safety, and well-being. Our mission is to strengthen families and communities through a safety-net of services, collaborations, and hope. We envision an organizational culture that is compassionate and understanding towards each other and our clients. YFS recognizes that its people are its most important resource, and children and families deserve skilled professionals to engage and assist them effectively. If you are passionate about social work and making a difference in your local community, join our Youth and Family Services team!

Requirements

Minimum of five years of social services or human services experience
Bachelor's degree in Human Services, Health or related field
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Master’s in social work or related degree preferred
Previous investigative Social Work experience preferred
Bilingual applicants with (Spanish and English) proficiency preferred. Will be required to pass the County’s Bilingual Assessment in order to receive a paid Bilingual Premium.

Responsibilities

Provide direct supervision and support to a team of Child Welfare Specialist IIs who investigate and assess the needs of children involved in reports of alleged abuse, neglect and/or dependency.
Provide feedback and guidance to staff to enhance their capabilities to perform efficiently.
Provide direct supervision, training, support, review, and evaluation of professional technical and para-professional staff involved in areas within Social Services.
Compile reports and data to ensure compliance with established policies and procedures.
Assign and monitor cases.
Review and approve investigative reports.
Guide the development and implementation of safety plans and initial family service agreements.
Monitor and evaluate casework of staff involved in child protection.
Ensure compliance with local, state, and federal child welfare regulations.
Provide training and ongoing professional development for staff.
Conduct regular team meetings and provide individual supervision.
Coordinate with other agencies and stakeholders for comprehensive child protection.
Handle complex cases and make critical decisions regarding child safety.
Maintain accurate and up-to-date case records.
Respond to emergencies and provide guidance on urgent cases.
Facilitate communication between caseworkers, families, and the legal system.
Conduct performance evaluations and manage staff performance issues.
Supervise, train, and evaluate the performance of technical and para-professional staff.
Consult with teams and staff on individual case assignments.
Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines.
Reviews information with teams or staff members to provide guidance and direction in the delivery of services.
Establish performance objectives, conducts periodic reviews and monitor’s progress.
Review and audits staff cases and workloads to prioritize duties and referrals for new cases.
Complete monthly and quarterly program reports.
Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high-level decision.
Communicate with and visit other public and private welfare agencies, hospitals and other institutions in order to exchange information and develop resources.
Seek additional sources to increase funding and expand services.
Review and analyze activity reports and statistics for continuous awareness of program operation.
May be required to staff shelters in the event of a disaster.