Social Services Investigations Supervisor - Child Support

State of Connecticut • Norwich, CT

6d • Hybrid

About The Position

The State of Connecticut, Department of Social Services (DSS) – Child Support Division – is currently recruiting for a Social Services Investigations Supervisor – Child Support in Norwich, CT. DSS is seeking a dedicated and experienced Social Services Investigations Supervisor – Child Support to join our team and help ensure the effective delivery of critical child support services. In this leadership role, you will supervise and support staff responsible for complex investigations and case activities, while ensuring unit operations are consistent with established policies, procedures, and quality standards. You will have the opportunity to lead a team, develop staff through training and performance management, resolve difficult and unusual cases, and collaborate with internal and external partners to achieve positive outcomes for children and families. Your leadership will help strengthen program effectiveness, promote accountability, and ensure high-quality services throughout the child support system.

Requirements

• Seven (7) years of experience in investigation of real and personal assets related to child support obligations.
• One (1) year of the General Experience must have been as a working supervisor of staff conducting child support investigations.
• Considerable knowledge of and ability to interpret and apply relevant agency policies and procedures
• Ability to interpret and apply relevant state and federal laws, statutes and regulations
• Knowledge of public assistance programs concerning children and the financial obligations related to these programs
• Knowledge of investigatory methods and techniques
• Knowledge of economic, social and health problems affecting family security
• Knowledge of property ownership, personal finances, paternity and child support issues
• Knowledge of court procedures, legal terminology and related legal instruments
• Knowledge of personnel policies
• Considerable problem solving skills
• Interpersonal skills
• Oral and written communication skills
• Considerable ability to understand and interpret financial and legal documents
• Ability to negotiate settlements with legally liable party
• Ability to utilize computer software and systems
• Supervisory ability

Nice To Haves

• Only current DSS employees will be considered for this position.

Responsibilities

• Schedules, assigns, oversees and reviews the work of staff
• Provides staff training and assistance including identifying, planning and implementing training
• Conducts performance evaluations
• Determines priorities and plans unit work
• Establishes and maintains unit procedures
• Develops or makes recommendations on development of policies and standards
• Acts as liaison with other operating units, cooperating agencies and outside officials regarding unit policies and procedures
• Prepares reports and correspondence
• Consults with and directs staff in difficult, unusual and/or complex case resolution
• Monitors and coordinates performance of local cooperative agencies
• Implements personnel policies and procedures
• Prepares unit corrective action plans to comply with quality review procedures
• Participates in court proceedings when necessary
• Performs related duties as required

Benefits

• Professional growth and paid professional development opportunities.
• A healthy work-life balance to all employees!
• The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree