Social Work Supervisor

State of Iowa•Adel - 50003 - Dallas County, IA

1d•Hybrid

About The Position

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being & Protection (FWB&P), Child Protective Services, Northern Iowa Service Area is seeking a Social Work Supervisor to join our team! This position will be domiciled (work location) in Dallas County HHS (25747 N Ave., Ste A, Adel, IA 50003) and will provide services in that and surrounding counties and is responsible for several Social Work staff in the assigned area of the Service Area. Telework up to 2 days per week may be an option for this position if requested by the employee and approved by management but will be in the office a minimum of 3 days per week. HHS is responsible for working with families who have experienced abuse and neglect. You play a key role in preparing and supporting children and families to be successful. You will also assist families in realizing their full potential by working with them as experts, case planning with team members, and the courts, and connecting families to community resources. HHS, Family Well-Being and Protection Division, is seeking Child Protection Supervisors (Social Work Supervisors) to plan, direct and supervise a unit of social workers who conduct child abuse assessments and/or provide child welfare services.

Requirements

Graduation from an accredited four year college and experience equal to four years of full-time work in a social work capacity in a public or private agency; OR professional experience in a social work capacity may be substituted for the required education on the basis of one year of qualifying experience for each thirty semester hours of education; OR a Bachelor's degree in social work from an accredited four year college or university and experience equal to three years of full-time experience in a social work capacity in a public or private agency; OR a Master's degree in social work from an accredited college or university and experience equal to one year of full-time work in a social work capacity in a public or private agency; OR any equivalent combination of graduate education in the social or behavioral sciences from an accredited college or university and qualifying experience up to a maximum of thirty semester hours for one year of the required experience; OR employees with current continuous experience in the state executive branch that includes experience equal to 24 months of full-time work as a Social Worker 2, or 12 months as a Social Worker 3/4 or Social Work Supervisor 1 or any combination of the above equaling 24 months shall be considered as qualified.
A valid driver’s license is required

Nice To Haves

Ability to speak more than one language
Education or experience which correlates directly with the requirements and duties of the position

Responsibilities

Coordination and implementation of goals and objectives to achieve desired outcomes
Clinical supervision around case outcomes to assure the safety of children
Communicating and adhering to current policy and procedure affecting the work
Assignment of work to ensure efficiency in service delivery and equitable workload and approve travel claims, payroll, leave requests and other personnel functions
Assigning and monitoring all work schedules, managing overtime allocations, and providing input to administration
General supervision around job duties and performance through regularly scheduled individual supervisory conferences
Training all new employees and providing regular performance evaluations to all staff at least annually
Reviewing and approving all legal documents prior to their submission and assuring staff maintain compliance with Iowa Code
Conducting case record reviews to ensure compliance and quality
Reviewing worker written work, computer documents, and various other documents to ensure accuracy and timeliness
Use of various forms of technological resources to monitor, track, approve and direct workflow
Conducting regular unit meetings
Responding to customer and employee inquiries and concerns in a timely manner to assure that issues are resolved
Establishing and maintaining working relationships with collaterals and maintaining a working knowledge of community resources
On a rotating basis, be available to all staff after hours and on-call as needed providing case consultation, crisis resolution, and approval of emergency removals
Within an office environment, provides support to large segment of agency through managing internal and external requests for information and legislative reviews requiring comprehension of request, independent judgment to assign and adherence to agency formatting of timely response or communication
Knowledge of the principles of supervision, including delegation of work, training of subordinates, performance evaluation, discipline, and hiring
Knowledge of interviewing skills and techniques
Obtains information from a wide variety of sources, including written materials, telephone conversations and through computer databases and to be able to read and interpret the data
Ability and knowledge of Word, Excel, and the Internet
Applies essential elements of management and administration in assigned office
Recognizes and defines problems, gathers facts using problem-solving tools, develops practical solutions, analyzes each potential solution, compares the outcome of each solution, and select the best solution to solve the problem
Effectively communicates orally by expressing ideas and facts to individuals or groups; makes clear and convincing oral presentations; listens to others; facilitates an open exchange of ideas; build, foster and maintain partnerships at a variety of levels
Applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable
Identifies a need for and knows where or how to gather information by prioritizing, organizing and maintains information to meet completion deadlines
Identifies rules, principles, or relationships that explain reasonable facts, data, or other information that analyzes information and makes correct inferences or draws accurate conclusions
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest, or unethical behavior
Maintains regular attendance at work and report to work on time (Field Operations processes contain critical time frames and excessive absenteeism impacts the meeting of the time frames, which negatively impacts customer satisfaction)
Responds appropriately to supervision. Follows policy and cooperates with supervisors
Coordinates and oversees office budget and budget control mechanism. Plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies
Works in a team environment. The ability to manage group processes; encourages and facilitates cooperation, pride, trust, and group identity, fosters commitment and team spirit; works with others to achieve goals
Deals calmly and effectively with high stress situations (For example, tight deadlines, hostile individuals, emergency situations, dangerous situations)
Communicates effectively in writing as well as orally to express ideas and facts to individuals or groups. Actively listens to facilitate the exchange of information to provide positive and professional customer service both within the agency and in the community
Ability to travel, which will involve some overnight travel
Ability to work extra hours as needed to get tasks completed