Social Work Supervisor III - CPS Investigations & Assessments

Chatham, County of•Pittsboro, NC

6d•Hybrid

About The Position

Are you passionate about making a positive impact in the lives of children and families? We’re looking for a dynamic and experienced Social Work Supervisor to join our Investigation and Assessment team! Come help us shape the future of children services and drive meaningful change in the community. Join a team that values your work-life balance, supports your professional growth, and provides outstanding health and wellness benefits. Provides managerial support, leadership, and supervision to a social work team within the child welfare unit. This position supervises a team of social workers providing Child Protective Services Investigations and Assessments. The position assesses all social work functions to ensure compliance with local, state, and federal mandates. The position is responsible for HR functions within the unit including orientation and training of new social work staff, ongoing support and supervision, and annual performance evaluations. The position is also responsible for quality assurance activities for program areas and a variety of monthly reports. The position serves on the agency management team.

Requirements

Master’s degree in social work from an appropriately accredited institution and two years of directly related experience; or a Bachelor’s degree in social work from an appropriately accredited institution and three years of directly related experience; or a Master’s degree in a human services field from an appropriately accredited institution and three years of directly related experience; or a Bachelor’s degree in a human services field from an appropriately accredited institution and four years of directly related experience; or a Bachelor’s degree from an appropriately accredited institution and five years of directly related experience; or an equivalent combination of education and experience.
Ability to provide strong leadership to a team of social workers working in high-stress situations
Ability to supervise, orient, and train social workers, interns, and other staff
Considerable knowledge and experience with child welfare practice and policy including best practices, abuse, neglect, and dependency, intake, and CPS Investigations and Assessments policy
Considerable understanding of trauma and its impact on children and families involved with the child welfare system as well as Secondary Traumatic Stress and how it impacts social work staff
Skilled in the ability to manage conflict, remain neutral and fair, engage people and build trust, and promote collaboration and consensus toward positive outcomes
Strong multi-tasking skills, the ability to prioritize work assignments, and to be flexible with schedule as needed
Ability to quickly and competently assess the risks and safety of the home environment, employ negotiation skills in complex situations, and de-escalate emotional and tense situations
Ability to work independently and manage day-to-day tasks
Ability to plan and execute work effectively, including delegating fairly across team members
Knowledge of methods and principles of casework supervision and training
Thorough knowledge of social work principles, techniques, and practices, and their application to complex casework, group work, and community and system issues
Knowledge of a wide range of medical, behavioral, and/or psychosocial problems that children and families may be experiencing
Considerable knowledge of family and group dynamics and a range of intervention techniques, governmental and private organizations, resources in the community, and laws, regulations, and policies that govern the program
Ability to prepare documentation such as comprehensive court reports
Ability to competently testify in court as needed and assist social workers with preparing for and testifying in court
Ability to communicate effectively with individuals from varying cultures and backgrounds via phone and through personal contact and provide equitable treatment to all
Ability to use best practices, strategies, professional judgment, and time management skills in complex situations
Ability to plan and coordinate with both internal and external parties
Ability to deal tactfully with others and to exercise good judgment in appraising situations and making decisions
Ability to be flexible and to work as a team player
Excellent verbal and written communication and listening skills
Ability to express ideas clearly and concisely
Ability to demonstrate critical thinking skills
Ability to demonstrate good public relations skills
Skill in operating standard office equipment such as computers, phones, fax machines, and scanners
Ability to perform work using local and state technology systems including NCFAST, CWIS, Northwoods, iiReception, Microsoft Office, internet browsers, virtual meeting platforms such as Microsoft Teams and Zoom, and other commonly used electronic programs
Ability to establish and maintain effective working relationships with county officials, department heads, peers, associates, and the general public
Must be fingerprinted and successfully pass a Criminal History Record Check with the North Carolina State Bureau of Investigations (NCSBI)
Must possess a valid North Carolina driver's license.
Must complete all applicable required training including: Confidentiality, Civil Rights, FEMA and Red Cross Shelter Training, Bloodborne Pathogens, applicable adult services program training, new employee orientation, and Chatham County Department of Social Services Policy and Procedures.

Nice To Haves

Previous supervisory experience is preferred, but not required.

Responsibilities

Participate in the recruitment, interviewing, and hiring process with program managers
Provide orientation and training to new social workers
Develop annual training plans for assigned staff
Provide regular case staffing, supervision, coaching, and support to all team members per agency and NC DHHS policy
Oversee the submission of day sheets and timesheets for staff supervised
Participate in Continuous Quality Improvement (CQI) activities within the Family Services Division and perform Quality Assurance for assigned program areas
Participate in preparing for program monitoring and financial audits as needed
Prepare agendas and facilitate unit meetings
Create a culture within program area(s) and across the agency that supports employees to provide quality services and customer service
Facilitate Child and Family team meetings and other required meetings as needed
Track needed data for team and program areas and submit reports within required timelines
Provide information needed for the budgeting process as needed
Work collaboratively with a wide array of partners including parents and families, the Guardian ad Litem program, foster and relative placement providers, treatment providers, law enforcement, attorneys, and court partners
Participate in court staffing with agency attorney, review court reports, participate in Child Planning Conferences and all associated court proceedings, and provide expert testimony in court as needed
Serve as a member of the agency Management Team and other internal committees, and represent the agency at a variety of other local and state meetings and committees
Ensure thorough and timely documentation of all case activities in the record per local and state policy and required timeframes for program areas
Assist with planning and actively participate in agency functions, outreach and awareness events, training, and team-building activities
Participate in the rotation for on-call with other social work supervisors
Act as a shelter manager in shelter operations or other weather-related incidents as needed
Performs other duties as assigned