Social Work Coordinator
About The Position
The Social Work Coordinator supports ArchWell Health members’ social, emotional, and practical needs by connecting them with community resources, assisting with social service needs, and helping reduce barriers that affect health and well-being. Working with Social Workers (LMSW/LCSW), providers, and interdisciplinary care teams, the coordinator helps members navigate resources, benefits, and support services; complete forms and applications; and address Social Determinants of Health (SDOH). The role also contributes to care transitions, outreach, and member education initiatives. The ideal candidate is empathetic, organized, resourceful, and committed to helping seniors maintain independence and quality of life.
Requirements
- High school diploma or GED.
- At least 1 year of experience in clinical administrative support, social services, care coordination support, community outreach, healthcare administration, or a related role.
- Knowledge of community resources, social services programs, and Social Determinants of Health.
- Strong interpersonal communication and active listening skills.
- Empathy, compassion, a non-judgmental approach, and a member-focused outlook.
- Ability to build trust and rapport with seniors, caregivers, and community partners.
- Strong organization, follow-up, and attention-to-detail skills.
- Ability to manage multiple priorities while providing excellent customer service.
- Experience collaborating within an interdisciplinary team environment.
- Strong problem-solving skills and ability to identify practical solutions to member needs.
- Ability to communicate effectively with members, families, providers, community organizations, and internal teams.
- Computer proficiency, including Microsoft Office and electronic medical record systems.
Nice To Haves
- Bachelor’s or master’s degree in Social Work or a related field.
- Experience supporting patients or individuals with social service needs.
- Experience working with senior populations.
- Experience with electronic medical record (EMR) systems.
- Understanding of healthcare, insurance benefits, and managed care programs.
- Fluency in Spanish or other languages spoken in the communities served, when applicable.
Responsibilities
- Conduct outreach calls to assess members’ needs and provide support related to Social Determinants of Health (SDOH).
- Connect members with community resources and services, including food assistance, housing support, transportation, utility assistance, caregiver resources, and other social services.
- Assist Social Workers (LMSW/LCSW) with care coordination, discharge planning, and support for placement in higher levels of care.
- Help members navigate managed care plans, available benefits, and community support programs.
- Guide members and families seeking help with social, financial, or environmental challenges.
- Facilitate referrals to community organizations, healthcare providers, government agencies, and social service programs.
- Assist members with forms and documentation, including handicap parking placards, housing-related provider letters, and emotional support animal requests.
- Support members in accessing services that promote independence, safety, and well-being.
- Collaborate with providers, social workers, care teams, and community partners to address member needs.
- Assist with workshops and educational programs on SDOH, Advanced Care Planning, and other member support topics.
- Maintain accurate and timely documentation in the electronic medical record (EMR) system.
- Follow HIPAA guidelines and protect the confidentiality of protected health information (PHI).
- Participate in interdisciplinary team meetings and contribute to member care planning discussions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
