Administrative Coordinator, Social Work

Beth Israel Lahey Health

5d•$25 - $34

About The Position

Provides comprehensive administrative and operational support to the Social Work Department, coordinating daily activities, resources, referrals, scheduling, reporting, and staff support functions. Manages incoming referrals and patient appointments by coordinating requests, provider availability, and visit scheduling. Supports department meetings, committees, programs, and events through scheduling, agenda and material preparation, logistics coordination, meeting documentation, and follow-up communication. Maintains departmental tracking systems, data, and reports; compiles and updates information and assists with basic data analysis and reporting. Serves as a key administrative resource to department staff, responding to routine inquiries and escalating issues to appropriate leadership while ensuring compliance with hospital policies and procedures. Screens telephone calls and access for high-level positions, deciding which individuals need face-to-face meetings, which can be referred to other managers, and when situations can be resolved. Schedules and prepares for diverse and complex appointments, meetings, and travel arrangements. Independently composes and edits complex and sensitive correspondence, reports, and documents for manager approval, and compiles, analyzes, and summarizes data from multiple sources to create detailed documents, reports, and high-level presentations.

Requirements

High school diploma or GED required.
3–5 years of related work experience required.
Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications.
Ability to produce complex documents, perform analysis, and maintain databases.
Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.

Nice To Haves

Associate's degree preferred.

Responsibilities

Screens telephone calls and access for high-level positions, determining which individuals need face-to-face meetings, which can be referred to other managers, and when situations can be resolved.
Schedules and prepares for diverse and complex appointments, meetings, and travel arrangements.
Oversees planning and preparation for committees, including distributing minutes, preparing agendas and materials, and supporting committee work.
Plans, coordinates, and makes recommendations in preparation for high-profile departmental programs and events.
Independently composes and edits complex and sensitive correspondence, reports, and documents for manager approval.
Compiles, analyzes, and summarizes data from multiple sources to create detailed documents, reports, and high-level presentations.
Coordinates departmental activities, resources, referrals, patient appointments, and staff support functions.
Maintains departmental tracking systems, data, and reports; updates information and assists with basic data analysis and reporting.
Responds to routine inquiries from department staff and escalates issues to appropriate leadership.
Completes department-specific responsibilities documented at the local level.