Social Work Care Manager - Emergency Department

Intermountain Health

4d•$39 - $60

About The Position

The Social Work Care Manager I uses clinical expertise to perform psychosocial assessments, develop and implement care plans with the appropriate care team, and assess crisis situations. The role provides clinical counseling, diagnosis, brief therapeutic interventions, resources and referrals, and individual and family treatment as indicated. The position collaborates with patients, support persons, healthcare providers, insurers, community resources, and other involved parties. The position is based at Intermountain Health St Vincent Regional Hospital in Billings, Montana, and is scheduled for three 12-hour shifts (36 hours per week). The listed hourly range is $39.16–$60.42, depending on experience.

Requirements

Master of Social Work (MSW) from an accredited institution; degree verification is required.
Current state licensure, as applicable, obtained before or upon completion of required supervision hours.
Basic computer proficiency, including familiarity with word processing and spreadsheet software.
Strong written and verbal communication skills.
Demonstrated ability to apply critical thinking skills.
For caregivers whose duties require home or community visits: current BLS certification, a current driver’s license, current auto insurance, an acceptable driving record, and reliable transportation.

Nice To Haves

Case Management Certification.
Experience in clinical care management, social work, or working with third-party payers.
Understanding of care management principles and practices.
Understanding of health insurance products and related processes.
Understanding of coding, episode-of-care, and length-of-stay guidelines.
Ability to work independently, demonstrate self-motivation, maintain a positive attitude, and adapt to a rapidly changing environment.

Responsibilities

Evaluate patients for transition planning, mental health, substance use, and goals of care.
Develop and monitor care plans, addressing social determinants of health and connecting patients with community resources.
Use motivational interviewing and therapeutic techniques to support mental health care, women’s services, behavioral change, trauma-informed care, and substance use disorder needs.
Provide brief individual, group, and family therapy and conduct psychosocial assessments.
Identify mental, emotional, and behavioral disorders and connect patients to services.
Train staff, educate patients, and advocate for patient rights and access to care by facilitating safe transitions to the community.
Collaborate with healthcare teams, insurers, and community providers to support quality care.
Lead improvement initiatives, track key metrics, and ensure adherence to policies.
Facilitate clinical goals-of-care discussions with patients, families, and care teams.