Social Svcs Tech 2

Georgia Department of Revenue•Marietta, GA

1d•Onsite

About The Position

Under general supervision, provides a broad range of para-professional social services activities for Perinatal Case Management (PCM), Babies Born Healthy (BBH), and PE Pregnant Woman Medicaid (PEMD). The role screens clients for services, performs clerical and administrative duties, and assists with case management services for prenatal clients. The position serves as lead worker processing PE Pregnancy Medicaid applications, troubleshoots Medicaid problems, trains staff, conducts audits, and serves as a subject matter expert on PE Pregnancy Medicaid policy. Other duties may be assigned. The position supports efforts to promote and protect the health and safety of residents of Cobb and Douglas Counties. The position floats between the Marietta and Douglasville locations. Staff may be assigned duties and responsibilities during emergencies. The role requires excellent customer service when interacting with clients in person and by phone, making appropriate accommodations such as using translation resources and providing materials in clients’ preferred languages, while respecting cultural and religious beliefs and adhering to HIPAA policies regarding client information. The job is based in an office environment and requires prolonged sitting, viewing a computer monitor, and manual data entry for up to seven hours a day. Light lifting of approximately 10–15 pounds and some travel for trainings, meetings, and conferences are required. Auto insurance is required for work-related travel. The listed salary is $33,501.61 annually, Pay Grade E. The announcement describes the role as an in-person position; any authorized remote or hybrid arrangement must be performed within Georgia.

Requirements

High school diploma or GED and two years of job-related experience in a social services-related position; or one year of experience as a Social Svcs Tech 1 (SST010) or equivalent position.
Must have auto insurance for required work-related travel.
Ability to perform prolonged sitting, computer-monitor viewing, and manual data entry for up to seven hours a day, and light lifting of approximately 10–15 pounds.
Subject to requirements that may include pre-employment drug screening, criminal background check/fingerprinting, employment reference check, specific immunizations, motor vehicle check, and education or licensure verification.

Nice To Haves

Bachelor’s degree in a social services field.
Bilingual ability.
Experience and understanding of the Medicaid application process.
Experience case managing pregnant women.
Effective oral and written communication skills.
Discretion and confidentiality, with excellent interpersonal skills.
Mid- to advanced-level skills in Microsoft Word, Excel, and Outlook.
Analytical skills and basic math knowledge to determine Medicaid eligibility.

Responsibilities

Screen clients for services in pregnancy-related programs, including PCM, BBH, and PEMD.
Perform clerical and administrative duties supporting programs and office activities.
Assist with case management services for prenatal clients.
Serve as lead worker in processing PE Pregnancy Medicaid applications.
Troubleshoot Medicaid problems.
Train staff on PE Pregnancy Medicaid processes and policy.
Conduct audits and serve as a subject matter expert on PE Pregnancy Medicaid policy.
Provide customer service to clients by phone and in person, making appropriate accommodations and providing materials in clients’ preferred languages.
Respect clients’ cultural and religious beliefs and comply with HIPAA policies concerning medical and personal histories.
Float between the Marietta and Douglasville locations.
Perform duties and responsibilities assigned during emergencies and other duties as assigned.
Travel for trainings, meetings, and conferences.

Benefits

13 paid holidays
Three weeks of annual leave
Three weeks of sick leave
Flexible scheduling within or core working hours of Monday–Friday, 8 a.m.–5 p.m.
Hybrid teleworking options for eligible positions
Employer 401(k) match
Student loan repayment
Employee education reimbursement
Payroll-deductible health benefits
Pension plan
Flexible spending accounts
Worksite wellness activities
Employee recognition program
Opportunities for advancement