Fall 2026: Social Sharks Community Manager Co-op (July through December)

SharkNinja•Montreal, QC

3d•CA$23 - CA$31•Hybrid

About The Position

SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions. Powered by two trusted brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market. Headquartered in Needham, Massachusetts, with over 4,100 associates, SharkNinja's products are sold globally through key retailers and online. At SharkNinja, we are building an AI-native culture, encouraging bold experimentation and the adoption of new tools to create meaningful consumer impact. This role is part of the Early Edge Experience program, designed for early-career talent focused on impact and driven by speed, offering valuable industry exposure and professional development. As a Social Sharks Community Manager Co-op, you will be the primary liaison between our brand and our community of customers, followers, and enthusiasts. This role requires fluency in both French and English. You will be responsible for nurturing relationships, facilitating discussions, and fostering a positive and supportive environment within our online communities. The ideal candidate is passionate about our brand, possesses excellent communication skills, and excels at building and maintaining relationships.

Requirements

Current student in a bachelor's or master's program, or has graduated within the past year.
Must be able to work a full-time, 37.5-hour-per-week position with a minimum of 3 days per week onsite in Montreal, Quebec, Canada.
Fluent in French & English.
Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences and adapt to various communication styles.
Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically.
Proficiency in social media management and analytics tools.
Creative thinking and problem-solving abilities, with a proactive and results-driven mindset.
Passion for our brand and industry, with a genuine interest in building relationships and fostering community engagement.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Responsibilities

Implement a community engagement strategy to grow and nurture our online communities across various platforms, including social media, forums, and online groups.
Actively monitor and respond to community feedback, inquiries, and discussions in a timely and professional manner, representing our brand voice and values.
Cultivate and maintain relationships with community members, influencers, and brand advocates to foster loyalty and advocacy.
Create and curate engaging content, including posts, polls, contests, and events, to stimulate interaction and participation within the community.
Collaborate with cross-functional teams, including marketing, customer support, and product development, to gather insights and feedback from the community and advocate for their needs and preferences.
Identify and leverage opportunities for user-generated content, testimonials, and case studies to showcase the value and impact of our products or services.
Monitor community trends, sentiment, and engagement metrics to measure the effectiveness of community initiatives and inform future strategies.
Stay informed about industry trends, best practices, and emerging technologies related to community management and social media.