Social Services Worker (6956)

SALVATION ARMY•Morgantown, WV

3d•$14 - $14•Onsite

About The Position

This position is responsible for providing social service assistance to eligible clients in the areas of food, lodging, clothing, furniture, and financial assistance. The role involves interviewing clients to determine need and eligibility, preparing accurate client records, referring clients to community agencies, and ensuring compliance with program policies and procedures.

Requirements

Associates in Human Services or Related Field required
One year of experience working in a social or public service environment with experience assisting the public OR Any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Valid State Driver's License.
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to perform mathematical calculations.
Ability to type and keypunch information into a computer.
Ability to sort and file documents alphabetically and numerically.
Ability to operate various general office equipment including a telephone, typewriter, computer, and adding machine.

Nice To Haves

Bachelors preferred

Responsibilities

Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions.
Records clients’ disposition and other pertinent information such as income, expenses, family, and work history.
Assists clients in completing applications for assistance.
Photocopies social security cards, picture identification cards, payroll statements, utility bills etc.
Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients.
Directs clients to Lodge kitchen, Thrift Store or Distribution Center for assistance.
Provides clients with food from pantry; receives and stocks items donated for the pantry.
Maintains an itemized account of pantry disbursements and inventory.
Processes rent and utility financial assistance for eligible clients.
Contacts utility organizations and landlords to arrange and process financial assistance.
Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, churches for assistance.
Serves as liaison to other agencies to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.
Prepares and files client records in a timely manner ensuring all information is accurate and up to date; obtains signatures of clients as needed.
Reviews and tracks all client records to determine if client is active or inactive; maintains confidentiality of client information.
Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services.
Assists public in locating missing persons.
Assists in monitoring shelter residents as needed.