Social Services Worker & Receptionist (5789)

SALVATION ARMY•Gainesville, GA

118d•$18 - $0•Onsite

About The Position

This position is responsible for providing social service assistance to eligible clients in the areas of food, lodging, clothing, furniture, and financial assistance. It involves interviewing clients to determine need and eligibility, preparing client records, referring clients to community agencies, and maintaining effective working relationships. Additionally, the role involves answering the telephone courteously, directing calls, taking messages, receiving deliveries and donations, greeting visitors, providing general information about The Salvation Army's operations and services, and performing routine clerical tasks such as typing and filing.

Requirements

Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to perform routine mathematical computations.
Ability to type.
Ability to keypunch information into a computer.
Ability to sort and file documents alphabetically and numerically.
Ability to operate/use various general office equipment including a telephone, typewriter, computer, and adding machine.
High school diploma or G.E.D., required with additional secretarial courses preferred AND Two (2) years’ experience performing clerical work in an office environment, OR Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Valid State Driver’s License

Nice To Haves

additional secretarial courses preferred

Responsibilities

Greets and interviews clients requesting assistance to determine client’s eligibility for assistance based on program guidelines and restrictions.
Records clients disposition and other pertinent information such as income, expenses, family, and work history.
Assists clients in completing applications for assistance by photocopying social security cards, picture identification cards, payroll statements, utility bills, etc.
Prepares, completes, and processed food, clothing, furniture vouchers for eligible clients; directs clients to Lodge kitchen, Thrift Store, or distribution Center for assistance.
Answers the telephone and transfers calls to the appropriate destination; response to callers’ questions and provides accurate information.
Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone.
Receives, greets, and announces visitors in a courteous and tactful manner; assists callers and visitors by answering questions and providing instructions and referrals; screen sales representative soliciting The Salvation Army.
Notifies the proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed in.
Orders office supplies to ensure the inventory is maintained at a level to meet the needs of the department.
Reviews office supply catalogs for desired items and ensures items are ordered at an economical price when possible.
Performs other duties as assigned.