Social Services Program Supervisor

Sacramento Public Library•Sacramento, CA

5d•Onsite

About The Position

Plans, organizes, and supervises the Library Social Services Program. Ensures the library provides community members referrals to local, state, or Federal social service resources. This position mentors college interns providing direct referral services to community members and provides standards, training, and guidance for staff in providing these services.

Requirements

Master's degree in Social Work (MSW) from an accredited program.
Five (5) years of progressively responsible experience in social services, community-based programs, or public sector service delivery.
At least two (2) years of experience supervising staff, interns, or volunteers.
Experience working with diverse and underserved populations.
Licensed Clinical Social Worker (LCSW) in the State of California, or eligibility to obtain licensure within 1 year.
Possession of a valid Class C California Drivers' License and proof of satisfactory Department of Motor Vehicle (DMV) clearance will be required.
Personal transportation for job-related travel.
Knowledge of social service systems, community resources, and public sector service delivery.
Knowledge of field education standards in social work (e.g., MSW internship requirements).
Ability to design and manage programs in a public service environment.
Ability to provide supervision, coaching, and evaluation of interns.
Ability to build and maintain partnerships with community organizations and educational institutions.
Ability to train and support staff in handling complex patron interactions.
Strong communication, organizational, and problem-solving skills.
Ability to work collaboratively across departments and with diverse populations.
Ability to plan, organize, assign, direct, review and evaluate the work of assigned staff.
Ability to select and motivate staff and provide for their training and professional development.
Ability to evaluate financial and other data and programs and provide recommendations for improvements.
Ability to represent the library effectively in contacts with governmental and regulatory agencies, outside consultants and counsel, and business and professional groups.

Nice To Haves

Licensed Clinical Social Worker (LCSW) or eligibility for licensure (not required for clinical practice in this role).
Experience serving as a field instructor or supervising social work interns.
Experience in a public library, government agency, or nonprofit organization.
Experience developing partnerships with community-based organizations.

Responsibilities

Develop, implement, and manage a systemwide social services program aligned with the library’s strategic priorities and Board adopted policies.
Assist the Chief Equity and Strategy Officer in establishing, articulating, and modeling the values and vision of the library, its services, staff, programs and initiatives.
Design, coordinate, and oversee the library’s social work internship program.
Serve as a field instructor for social work interns in accordance with academic program requirements and professional standards.
Interview, hire, and provide orientation, training, structured learning plans, and ongoing supervision to interns.
Establish, develop, and maintain formal partnerships with colleges, universities, and accredited social work and related educational programs to support student placements.
Serve as the primary liaison between the library and academic institutions, ensuring alignment between internship experiences and curriculum requirements.
Coordinate placement agreements, memoranda of understanding (MOUs), and affiliation agreements as required by partner institutions.
Collaborate with faculty, field education coordinators, and program directors to design internship experiences that meet educational competencies and learning objectives.
Evaluate intern performance, complete required academic documentation, and ensure compliance with institutional, professional, and Library standards.
Participate in recruitment, selection, and on boarding of interns in partnership with educational institutions.
Develop and maintain partnerships with local service providers, including housing, behavioral health, workforce development, and social service agencies.
Maintain up-to-date knowledge of community resources and referral pathways.
Facilitate connections between patrons and external service providers.
Provide guidance and consultation to Public Services staff regarding patron needs and appropriate referral strategies.
Develop and deliver training on topics such as trauma-informed service, de-escalation, and community resource navigation.
Support staff in responding to complex patron situations in a manner consistent with Library policies.
Work closely with Public Services leadership to align social service support with branch operations and programming.
Assist in identifying service gaps and opportunities to improve access for underserved populations.
Coordinate service delivery approaches that complement, but do not replace, core library services.
Ensure that all program activities operate within defined non-clinical scope of practice.
Develop protocols for appropriate referrals and boundaries of service.
Coordinate with Human Resources and executive leadership on policy, liability, and risk considerations.