Social Services Program Planner

Canadian National Institute for the Blind•Sudbury, ON

6d•Onsite

About The Position

The Assistant, CNIB Programs, will play a key role in Sudbury providing support to the Coordinator, Community Engagement to deliver CNIB Programs and engage the local community. The assistant will support local programmatic and administrative duties in the Sudbury community hub. They will contribute to creating a welcoming atmosphere at CNIB’s Sudbury Community Hub and support CNIB Mobile Hubs across northeastern Ontario. This position requires a superior level of customer service expertise, accuracy, confidentiality, sound judgment and diplomacy in working with staff, volunteers, program participants and consumers. The assistant will also be responsible for providing representational and logistical support to community events and initiatives as required.

Requirements

Well developed interpersonal and communications skills
Proficient in Microsoft 365
Demonstrate the ability to develop and execute a plan of action
Ability to work independently and as part of a team
Professional attitude, with a strong focus on providing excellent customer service
Demonstrates mature and sensitive nature when dealing with the needs of persons experiencing sight loss, including maintaining participant confidentiality
A detail-oriented approach to all you do
Strong verbal and written communication skills.

Nice To Haves

Knowledge of Accessibility Standards and best practices is an asset

Responsibilities

Perform and coordinate programmatic, operational, administrative, and logistical responsibilities in the community.
Contribute to making CNIB Sudbury Community Hub a welcoming place for participants, volunteers, and staff.
Support coordination and execution of the CNIB Mobile Hub in collaboration with CNIB SmartLife and other program areas.
Assist staff and volunteers in planning and implementing program content for CNIB SmartLife, Wellness, Technology coaching, and special events.
Supporting participants with engagement in CNIB programs by providing direct support, offering sighted guide, program invites and reminders, and support with transportation arrangements.
Ensure understanding of, and compliance with, all CNIB's policies and procedures.
Champion CNIB's high standards of participant and customer service.
Increases education and awareness of CNIB (volunteer opportunities, general public awareness, advocacy) through various communication channels, including social media, and community engagement.
Build strong, positive relationships with program participants.
Proactively encourage and refer program participants to take advantage of CNIB programs and services that may be of benefit to them.
Track attendance of program participants.
Other duties as required.