Social Services Program Manager 2026-02059

State of Wyoming•Casper, WY

3d•Onsite

About The Position

The Wyoming Department of Family Services is seeking an experienced and committed Social Services District Program Manager to lead, manage, and direct operational activities within the field offices of the designated district. This position involves managing social services, fiscal, and administrative personnel while guiding the delivery of comprehensive programs such as Field Fiscal and Office Administration, Child Protection, Adult Protection, Juvenile Services, Foster Care, Independent Living, Re-entry, and Diversion. The role ensures strict adherence to department guidelines and state and federal regulations. The position plays a crucial role in managing district operations, collaborating across the agency within a state budget framework, building robust community and agency-wide alliances, improving employee retention, and assisting staff members experiencing secondary trauma. The Department of Family Services is dedicated to helping Wyoming individuals and families thrive by keeping children, youth, and vulnerable adults safe at home, empowering families with resources, and providing meaningful opportunities for success through comprehensive support systems.

Requirements

Deep knowledge of Child Protection (CPS), Adult Protection (APS), Juvenile Services, and Juvenile Court practices.
Proven ability to effectively manage, mentor, and motivate a large staff within a complex, multi-site social services framework.
Strong understanding of family-centered casework, best practices in social services, and the application of state practice models.
Demonstrated skill in assessing quality metrics, auditing casework documentation, and interpreting complex statutes, rules, and policies.
Expertise in budget input and monitoring within assigned fiscal allocations.
Skill in forming community partnerships, recruiting talent, and mitigating secondary trauma/burnout in high-stress social service environments.
Bachelor's Degree (typically in Social Services)
2-4 years of progressive work experience (typically in Social Services Programs) with acquired knowledge at the level of a Social Services Program Manager I OR 5-7 years of progressive work experience (typically in Social Services Programs) with acquired knowledge at the level of a Social Services Program Manager I
Background check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation.

Nice To Haves

Experience managing high-impact and emotionally complex public challenges, including recruiting foster homes, addressing severe family trauma and substance abuse, managing high caseloads, and balancing community service needs within budgetary resources.

Responsibilities

Provide direct leadership, direction, and supervision to social services supervisors, administrative staff, fiscal teams, and the Foster Care Coordinator.
Promote agency values and align operations with state and federal standards.
Collaborate agency-wide with managers of all divisions for office operations.
Oversee, evaluate, and audit all district social service activities, including Juvenile Services (JS), Child Protective Services (CPS) and Adult Protective Services (ASP) investigations, court reports, case management, and community prevention, intervention, and supervision.
Deliver daily consultation and problem-solving support to field supervisors and staff regarding complex case management issues, child and adult protection, juvenile court proceedings, and family dynamics.
Build and maintain collaborative partnerships with local legal, medical, educational, mental health, non-profit, and law enforcement organizations across the district.
Lead recruitment, hiring input, performance management, training, professional development, and retention initiatives for a multidisciplinary district team.
Proactively support staff in managing secondary trauma and burnout.
Perform core administrative duties to ensure smooth daily operations of district offices.
Provide input on and manage an assigned district budget between $5,000,000 and $10,000,000 to balance service needs with fiscal responsibility.