Social Services Program Consultant 3 (Resource Database & Platform 28 Specialist)

Human Services, Department of•Atlanta, GA

12d•Hybrid

About The Position

The Georgia Department of Human Services (DHS), Division of Aging Services (DAS) is seeking candidates for the position of Social Services Program Consultant 3 (Resource Database & Platform28 Specialist). This position is based in Atlanta, Fulton County, Georgia. This role serves as the Resource Database and Platform28 Specialist for the Division of Aging Services (DAS) Aging and Disability Resource Connection (ADRC). The primary responsibility is to lead the implementation and maintenance of the DAS database system resource database (DDS RDB) and Platform28 for all Georgia ADRCs.

Requirements

Bachelor's degree in a related field from an accredited college or university AND four (4) years of professional job-related experience which includes one (1) year in a lead worker, team leader, or supervisory role.
OR Bachelor's degree in a related field from an accredited college or university AND two (2) years of experience at the lower level Social Services Program Consultant 2 (SSP041) or equivalent position.

Nice To Haves

Bachelor’s degree in information technology, computer science, business administration, or a closely related field.
Hands-on experience with WellSky or Platform28 systems.
Background in project management, IT, or systems analysis.
Strong technical proficiency, including skills in computer systems, hardware, software, and data analysis.
Familiarity with the statewide aging services network or related human services systems.
Experience delivering training, consultation, technical assistance, or quality improvement initiatives.
Proven ability to manage system setup and configuration, including installation, documentation, testing, training, and implementation of new applications.
Ability to contribute to the design, implementation, and enhancement of information systems to align with business and user requirements.
Experience collaborating with internal teams and external partners to define project scope, system objectives, troubleshoot issues, and identify best practices.
Skilled in gathering and organizing system requirements through specifications, data mapping, process diagrams, and flowchart development.
Demonstrated ability to collaborate effectively with staff across all levels of the organization.
Skilled at managing multiple high-priority projects in a fast-paced environment, while meeting deadlines and maintaining attention to detail.
Team-oriented, with a commitment to shared goals and a cooperative approach across departments.
Treats colleagues and stakeholders with respect and professionalism; maintains a positive, inclusive, and supportive attitude.
Proficient in designing and delivering training to diverse audiences.
Self-motivated and capable of working independently with minimal supervision.
Strong analytical and problem-solving skills.
Excellent communication skills, including oral, written, presentation, and interpersonal communication.
Strong critical thinking and decision-making abilities.
Able to translate complex technical information into clear, user-friendly language for non-technical stakeholders.
Experienced in project planning and management.
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.).

Responsibilities

Evaluate business needs related to the DDS RDB and Platform28 and assist in designing or updating configurations to address those needs.
Work closely with the DAS Program Integrity database lead, database vendor, and Platform28 vendor to implement system updates and enhancements.
Manage help desk tickets and track their resolution.
Submit enhancement requests as directed by DAS leadership.
Act as a liaison between DAS leadership, program staff, system vendors, and ADRC end users.
Facilitate regular meetings with ADRC program staff to review system issues, gather feedback, and identify potential improvements.
Develop user guides for the DDS RDB and Platform28 tailored for ADRC users.
Partner with the DAS Program Integrity database lead to oversee and manage DDS RDB user access.
Coordinate with the Platform28 vendor to manage user access to Platform28.
Draft ADRC policies related to the DDS RDB and Platform28.
Monitor organizational processes associated with the use of the DDS RDB and Platform28.
Communicate system updates and changes to ADRC users and support testing of new releases in collaboration with the DAS Program Integrity database lead and Platform28 vendor.
Serve as a subject matter expert on the DDS RDB and Platform28; provide training, technical assistance, and ongoing support to ADRC staff.
Identify and apply for relevant grant opportunities.
Travel statewide as needed to conduct training and attend meetings.