Social Services Program Consultant 3 (Strategic Planning & Policy Specialist)

Human Services, Department of•Atlanta, GA

13d•Hybrid

About The Position

The Georgia Department of Human Services (DHS), Division of Aging Services (DAS), Adult Protective Services (APS) is seeking candidates for the position of Social Services Program Consultant 3. The incumbent for this position will be assigned to the office closest to their area of residence. Statewide, and sometimes overnight, travel is to be expected to meet the business unit needs. Under the broad supervision of the DAS Policy Section Manager, this role manages and facilitates the Division’s strategic planning processes, state plans, monitors goals and objectives, documents performance achievements and/or deficiencies and reports results to Division leadership. This position manages the Division Quality Improvement efforts and strategic planning, working closely with the Program Integrity (PI), Business Operations (Bus Ops), and Programmatic staff to ensure alignment with the Division’s Mission & Vision.

Requirements

Bachelor's degree in a related field from an accredited college or university
Four (4) years of professional job-related experience
One (1) year in a lead worker, team leader, or supervisory role
Two (2) years of experience at the lower level Social Svcs Prgm Consultant 2 (SSP041) or position equivalent.
Excellent Customer services skills
Ability to work in a very fast-paced environment while effectively and accurately managing multiple projects simultaneously under tight deadlines
Ability to develop clear, concise, accurate and professional written materials
Ability to work independently with limited direction
Willing to research, learn and apply the components of the Older Americans Act, DHS policies and the DAS Data System (Area Plan, AAA Reimbursements, data entry, reports, etc.)

Nice To Haves

Experience with Older Americans Act/Home and Community Based Services programs at either the state, Area Agency on Aging, or provider level
Experience with Quality Improvement initiatives, such as Baldrige, Six Sigma, etc.
Project management skills
Performance or fiscal auditing
Strong proficiency in Microsoft Office Suite (WORD, EXCEL, PowerPoint, Teams, etc.)

Responsibilities

Leads the design, implementation and statewide strategic planning required under the Older Americans Act.
Leads comprehensive multi-year needs assessments and authors the State Plan on Aging based on required ACL guidance.
Coordinates IFF review every 10 years with PI.
Manages any contracts for state plan or IFF hearings and consultation.
Monitors state plan goals and objectives and assurances; documents performance and reports to Division leadership on a regular basis.
Serves on the Comprehensive Monitoring team.
Assists with the APS State Plan development and monitoring.
Works with program staff to develop SMART goals.
Provides ongoing review, analysis, and interpretation of appropriate national trends including research & data on aging programs and comprehensive review of ACL guidance & other state plans.
Develops and implements, with Division leadership, a systematic method for quality initiatives such as Baldrige’s seven quality tools.
Tracks opportunities for improvement, budget/planning initiatives and provides quarterly DAS Management team updates.
Coordinates Division strategic planning with the Department and PI.
Coordinates Measurement Analysis Plans and reviews with Division leadership and program staff.
Regular collaboration with Program Integrity and Program owners to monitor progress; assures the Dashboard (currently in Achieve-IT) is kept up to date.
Collaborate with state agencies, tribal organizations, Area Agencies on Aging and community groups to ensure broad engagement in needs assessments and plan development.
Participates in weekly Policy, Program Integrity and Business Operations joint meetings.
Writes procedures for the DAS Administrative Manual as needed or directed, specifically DAS Data System (DDS) User Guides, and coordinates with staff on DDS Learning Management System modules.
Uses Helpdesk tickets, Thursday DAS/AAA meetings, as a basis for revised or new manual material.
Track DDS Change requests and update Management Team on a regular basis regarding number of change requests, status, barriers, number completed, etc.
Regularly updates DDS users on enhancements, releases, etc.
Uses information to inform policy/procedure review by DAS program owners.