Social Services Program Administrator - JJAEP

Travis County • Austin, TX

6d • Onsite

About The Position

This Social Services Program Administrator serves as the Administrator for the Travis County Juvenile Justice Alternative Education Program (JJAEP). The JJAEP provides educational services to youth who have been expelled from a public school district in accordance with Chapter 37 of the Texas Education Code. The JJAEP Program Administrator directs the overall operations, staff, and functions of the JJAEP and provides leadership, management, and coordination in planning, organizing, implementing, and evaluating JJAEP operations in accordance with Federal, State, and local laws, policies, procedures, and guidelines. This position is also responsible for developing strategic plans to accomplish program goals and objectives and to improve the effectiveness and efficiency of services. Additionally, this position serves as the program contract monitor and is responsible for monitoring the daily operations of the JJAEP and ensuring that the educational services provided by the contracted service provider are delivered in accordance with the terms of the contract or agreement. The JJAEP Program Administrator also directly supervises the onsite Juvenile Probation Officers (JPOs) and Juvenile Supervision Officer (JSO), and, as such, directs and assigns tasks, evaluates staff performance, conducts disciplinary actions, and ensures that staff activities are consistent with the goals of the program. This position is responsible for creating opportunities for staff learning and development and identifying and addressing problems or conflicts as needed. This classification is responsible for directing the operations and staff of a comprehensive and complex social services program. This classification is distinguished from the Social Services Manager by the responsibility for developing strategic plans, goals and objectives, initiatives, and budget for a large, comprehensive, complex program or programs. The classification has a broad scope of operational and staff responsibility and typically directs through subordinate managers. If position is assigned to the Juvenile Probation Department, this classification may require work in secure facilities, and may require a flexible work schedule in order to meet the needs of the department.

Requirements

• Bachelor’s degree in Social or Behavioral Sciences or a directly related field AND seven (7) years increasingly responsible experience in social services, including two (2) years of supervisory or management experience; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
• If position assigned to Juvenile Probation Department, certification as a Juvenile Probation Officer and Juvenile Supervision Officer or eligible for certification by the Texas Juvenile Justice Department within six (6) months of employment, including successful completion of Cardio-pulmonary Resuscitation (CPR) Certification, First Aid and Handle with Care (state approved physical restraint technique).
• Valid Texas Driver’s License.

Nice To Haves

• Prior work experience in education or juvenile justice field is preferred.

Responsibilities

• Directs the planning and operations of a comprehensive and complex social services program.
• Directs subordinate managers and staff, including hiring, training, performance evaluation, disciplinary actions and dismissals, ensuring activities are consistent with policies, procedures, laws, regulations, goals and objectives.
• Creates opportunities for improved performance, learning and development of staff, and identifies and addresses problems or conflicts.
• Directs and participates in the planning, developing and establishing of goals and objectives.
• Develops strategic plans, policies and programs to accomplish the goals and objectives.
• Directs the service delivery and program operations.
• Oversees the establishing of procedures and priorities and directs the monitoring of activities and assignments to achieve desired results.
• Resolves problems.
• Evaluates effectiveness of programs and operations and develops new and modified initiatives to improve effectiveness.
• Directs the implementation and monitoring of new and existing programs.
• Provides high-level technical advice, policy interpretation and guidance for application of appropriate procedures to managers and other staff.
• Participates in the development of the annual program budget.
• Directs ongoing administration of approved budget and oversees expenditures.
• Represents the organization and collaborates with governmental and public agency representatives, community outreach and advocacy groups, service providers and others.
• Plans, develops and directs a variety of community development and community organizing activities.
• Identifies and resolves service gaps and barriers, stimulates interest in programs and services.
• Directs the development of, and participation in training and education programs for clients, social service providers, community organizations and others.
• Prepares periodic reports, financial analysis and statistical reports on program activities, results and performance.
• If position assigned to Juvenile Probation Department, may provide direct supervision of all clients’ daily activities when working in secure facilities, including maintaining accountability of all clients and equipment and ensuring that the environment is safe, clean and secure; ensures that clients are aware of and understand their responsibilities and appropriate behavior.
• Implements corrective discipline plans and programs, as required; facilitates cognitive skill groups and relaxation training for clients; provides individual and crisis intervention counseling, as required; documents clients’ behavior and enters into department computer information system; monitors security and fire alarm systems, including closed circuit monitors; maintains communication with facility posts; maintains communication with other staff to ensure continuity of care; physically restrains aggressive clients using approved protocols, as required; may assist in investigating incidents involving clients.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager