Social Services County Operations Manager I

State of Delaware•Dover, DE

8d•Hybrid

About The Position

A class incumbent is responsible for managing a multifaceted social services program on a countywide basis. Responsible for a staff of over 70 supervisory, professional, paraprofessional, and clerical staff. Annual operating budget of 2.3-3.0 hundred thousand dollars. Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here. Manages and directs the activities and functions of a multifaceted social services program; Monitors service delivery and implements organizational changes necessary to achieve goals and objectives. Develops and/or revises operating plans and procedures in accordance with overall departmental/divisional goals and objectives. Oversees the implementation of same. Ensure policies and procedures provide for effective delivery of services. Plans, assigns, reviews and evaluates the work of supervisory staff responsible for effective delivery of services. Participates as a member of senior management staff in examining statewide needs and issues. Works closely with program development managers in the development, implementation and monitoring of new and/or revised service programs or delivery methods. Works with other state, community or private social service providers to ensure quality services to clients. Oversees support functions such as building maintenance, vehicle maintenance and supplies and equipment necessary for effective operations.

Requirements

Possession of a Bachelors degree or higher in Behavioral or Social Science or related field
Three years experience in providing, coordinating, and monitoring the delivery of professional social services to children, youth, and their families
Three years experience in ensuring compliance with laws, rules, regulations, standards, policies, and procedures
Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives
Providing advice to other agency organizational units through consultation
Six months experience in developing policies and procedures
Six months experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors

Responsibilities

Manages and directs the activities and functions of a multifaceted social services program
Monitors service delivery and implements organizational changes necessary to achieve goals and objectives
Develops and/or revises operating plans and procedures in accordance with overall departmental/divisional goals and objectives
Oversees the implementation of same
Ensure policies and procedures provide for effective delivery of services
Plans, assigns, reviews and evaluates the work of supervisory staff responsible for effective delivery of services
Participates as a member of senior management staff in examining statewide needs and issues
Works closely with program development managers in the development, implementation and monitoring of new and/or revised service programs or delivery methods
Works with other state, community or private social service providers to ensure quality services to clients
Oversees support functions such as building maintenance, vehicle maintenance and supplies and equipment necessary for effective operations